Customer Service Advisor - Automotive
Are you passionate about providing excellent customer service? Join this small, dedicated customer service team a leading supplier in the automotive sector. This role will be varied and fast-paced, where you'll manage customer enquiries, orders, and problem-solving while supporting internal teams. As the Customer Service Advisor, you'll be at the heart of operations, delivering excellent service to customers and working closely with multiple departments to ensure smooth order processing and issue resolution. This role is a full time permanent position based on 37 hours per week Monday to Friday. Main responsibilities for the Customer Service Advisor Be the first point of telephone contact for all external enquiriesInput customer orders and provide accurate information on price, availability, and technical product detailsSupport Business Development Managers by providing customer data and sales informationResolve customer queries regarding deliveries, orders, and technical supportPerform administrative tasks related to returns and warrantiesWork collaboratively with sales & marketing, warehouse, credit control, to improve service and product offeringsProvide proactive and reactive sales and marketing support for departmental managers Skills, attributes, and characteristics of the Customer Service Advisor Automotive or a passion for carsCustomer service experience with a positive and professional attitudeStrong communication and relationship-building skillsAccurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams). SAP experience is a plusA strong telephone manner and the ability to handle queries efficientlyKnowledge of motor vehicles or automotive products is an advantage, but full training will be provided What's In it for you: Joining a market leader, with large modern large offices. The hours are Monday - Friday 8:30 - 5pm with an early finish on Friday at 4:30 (37 hour week). The salary for the Customer Service Advisor is offered is at c£27,000 depending on experience as well as offering great facilities, free parking, 25 day holiday and company pension. You will be offered plenty of training over 6-12 months and ongoing whilst you learn the products and the business. After training (around 6 months) the role will offer hybrid working 2 days per week.
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