Average Associate Director salary in Poole, Dorset

We are seeking an exceptional Interim Associate Director of HR Operations to join a large, complex NHS organisation during a significant period of transformation.This is a senior leadership opportunity for an experienced HR professional who can provide strategic and operational leadership across a workforce of approximately 12,000 employees. Reporting directly to the Deputy Chief People Officer, you will lead critical People Services functions including Employee Relations, Resourcing, Medical Staffing, Temporary Workforce, Occupational Health, Wellbeing, and Psychological Support Services.You will play a pivotal role in shaping workforce strategy, improving employee experience, supporting organisational change, and ensuring the delivery of high-quality, responsive and efficient HR services.Key ResponsibilitiesProvide strategic leadership across HR Operations and Wellbeing services.Lead the delivery of workforce priorities, ensuring performance against key people and organisational objectives.Provide expert advice on highly complex employee relations matters, employment law, and workforce risk.Lead and manage Employment Tribunal cases, including strategy, preparation, legal liaison and risk assessment.Oversee medical staffing, recruitment, talent acquisition and temporary workforce functions.Support complex organisational change programmes including restructures, TUPE transfers and consultation processes.Lead the development, implementation and review of HR policies, procedures and employment practices.Build strong relationships with Trade Unions, Staff Side representatives and senior clinical and operational leaders.Oversee Occupational Health, Wellbeing and Psychological Support services, ensuring they deliver measurable benefits for staff health and engagement.Drive continuous improvement, service transformation and workforce innovation through data, technology and best practice.Provide leadership on governance, workforce reporting, compliance and audit requirements.Deputise for the Deputy Chief People Officer when required.Essential ExperienceWe are particularly interested in candidates who can demonstrate significant NHS experience across the following areas:Employment Tribunals and complex case management.Complex Employee Relations, including senior-level and medical workforce cases.Medical Staffing and workforce governance.Temporary Staffing and workforce optimisation.Recruitment, Resourcing and Talent Acquisition.Organisational Change, TUPE and workforce transformation programmes.Partnership working with Trade Unions and Staff Side representatives.Leadership of large HR operational teams within a complex NHS environment.Essential Skills & QualificationsExtensive senior HR leadership experience gained within the NHS.Detailed knowledge of employment legislation and NHS Terms & Conditions.Proven experience influencing and advising Executive Directors, Senior Leaders and Clinical Leaders.Strong financial and budget management capability.Experience leading high-performing HR teams through change and transformation.Excellent stakeholder management, negotiation and communication skills.CIPD Level 7 qualification (or equivalent senior HR experience) desirable.Why Apply?This assignment offers an opportunity to join a forward-thinking NHS organisation undertaking a major transformation programme and creating a modern, sustainable workforce for the future. You will have the opportunity to influence strategic workforce decisions, lead critical operational services, and make a tangible impact on employee experience and organisational performance.Duration: 9 MonthsStart: ASAPHours: 37.5 per week (Monday to Friday)Based on site, a minimum of 3 days per week in DorsetIf you are an immediately available senior NHS HR leader with expertise in employment tribunals, employee relations, medical staffing, temporary workforce management and recruitment, we'd be delighted to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

AR874 – Technical Services DirectorLocation: PooleSalary: £70,000 - £80,000 + Car Allowance + BenefitsOverview:First Military Recruitment are currently seeking a Technical Services Director on behalf of one of our clients.The successful candidate will be responsible for the delivery, installation, maintenance and ongoing development of specialist hygiene and chemical dosing solutions across an international customer base. Leading a multidisciplinary team of engineers, project managers and technical specialists, you will ensure projects are delivered on time, within budget and to the highest standards of customer satisfaction.Our client strongly encourages applications from ex-military personnel; however, all candidates will be considered.Duties and Responsibilities:Lead the end-to-end delivery and maintenance of specialist hygiene and chemical dosing systems.Manage a team of engineers, project managers and technical personnel to ensure successful project delivery.Ensure all equipment, ancillary parts and materials are available to support installations and maintenance activities.Oversee project planning, scheduling and resource allocation across multiple concurrent projects.Manage project budgets and expenditure, ensuring commercial viability and profitability.Maintain strong relationships with customers and key stakeholders, providing a high level of service and technical support.Support business development activities and contribute to the growth of technical service offerings.Work closely with sales, procurement and operations teams to maximise efficiency and profitability.Support the establishment and ongoing management of third-party logistics operations across international locations.Oversee planned preventative maintenance schedules and service programmes.Identify opportunities to improve operational performance, efficiency and profit margins.Develop and maintain training programmes for customers and internal teams.Provide technical expertise relating to chemical products, dosing systems and associated equipment.Support customer meetings and technical presentations as required.Ensure all processes are documented and comply with relevant quality and operational standards.Skills and Qualifications:Proven experience in a senior technical, engineering, service delivery or operations leadership role.Strong commercial awareness with experience managing budgets and project profitability.Previous experience leading engineering, technical service or project delivery teams.Excellent stakeholder management and customer-facing skills.Strong analytical and problem-solving abilities.Experience operating within international markets would be advantageous.Knowledge of hygiene, chemical dosing, laundry systems, facilities management, marine, shipping or related industries would be beneficial.Project management qualifications or experience are desirable.Ability to work effectively within a fast-paced and growing organisation.Excellent communication and leadership skills.Location: PooleSalary: £70,000 - £80,000 + Car Allowance + Benefits

Customer Experience Associate | Poole | Upto £30,500 DOELove being the person who turns a customer's problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone's day easier.As a Customer Experience Associate, you will benefit from:A supportive, open-plan office environment where teamwork and communication come firstGenuine opportunity to make an impact, no matter your role or seniorityVariety in your day, from calls and complaints to order chases and account managementWorking alongside a Purchasing team and colleagues who value collaborationAs a Customer Experience Associate, your responsibilities will include:Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action pointsDocument and resolve customer complaints via the Company CRM to the customer's satisfactionProactively manage telephone accounts, spotting opportunities to maximise sales and revenueUse company systems to assist customers with order chases, delivery queries, PODs and returnsPrepare customer amendments and updates, working closely with the Purchasing team to keep customers informedInterrogate CRM and reporting data to provide customers with clear, meaningful, proactive updatesAs a Customer Experience Associate, your experience will include:Experience in a fast-paced customer service environment, ideally handling inbound and outbound callsConfident using CRM systems to log calls, emails, tasks and opportunitiesA strong telephone manner, with the ability to adapt tone and approach to suit the person and situationA proactive, tenacious attitude with a genuine passion for creating a great customer experienceExcellent written and verbal communication skillsComfortable working across multiple systems to pull and interrogate data for customersIf you're looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.