Credit Controller
Credit ControllerChesterfield, Derbyshire The Credit Controller will play a key role in managing customer accounts, ensuring agreed payment terms are followed and outstanding balances are collected in line with targets. The role focuses on maintaining strong customer relationships while minimising exposure to bad debt and supporting the wider finance function with accurate account management.Key Responsibilities Carrying out credit checks on new and existing customers using appropriate systemsManaging the aged debtor ledger and collecting outstanding balances against agreed targetsMaintaining regular contact with customers via phone and email to manage accounts and resolve queriesWorking with internal teams to ensure customer records, contracts and billing information are accurateRaising invoices and credit notes where required and managing customer billing adjustmentsUploading invoices to customer portals and resolving any portal-related issuesSupporting customers with payment options, including bank details, payment links and card paymentsPosting and allocating customer receipts within the finance system and assisting with refunds where neededIdentifying and escalating high-risk or problematic accounts to managementSupporting ad hoc finance tasks as required Person Specification Comfortable working in a fast-paced environment with high volumes of transactionsProfessional, approachable and confident communicator, both written and verbalMethodical and thorough when investigating and resolving queriesAble to manage multiple customer portals and work within their specific requirementsProactive, solutions-focused approach with the ability to reconcile and unpick complex accounts, providing clear feedback where needed What's On Offer Hybrid working Flexible working hours 25 Days holiday + Bank holidays Medical cover Company pension
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