Average Apprentice Advisor salary in Swindon

Location:         Swindon (on-site)Package:          £24,214 plus benefits At tmGroup, we’re transforming the property sector with innovative technology and exceptional service.  From delivering seamless client support to providing market-leading property solutions, we empower our clients and partners to succeed with confidence. We’re now looking for an Advisor to join our Client Services team. In this role, you’ll work in a fast-paced environment, handling client enquiries, and helping maintain effective working relationships across the team and with external contacts. What you’ll do: Serve as the first point of contact for our clients and suppliers, managing incoming and outgoing communications across multiple channels (phone, email, etc.).Resolve client enquiries efficiently and proactively, ensuring excellent service aligned with company KPIs and standards.Take ownership of customer issues, working closely with colleagues to maintain smooth operations within the department.Participate in team meetings and help manage complaints in line with established procedures.Use our internal systems and software to accurately track and complete tasks, supporting seamless client experiences.Contribute to departmental goals by providing feedback and insights to continuously improve processes. About you: Some previous work experience in a customer-service role.Good understanding of customer service principles and commitment to delivering accurate and reliable support.Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn new IT systems.Able to communicate clearly and confidently with colleagues, clients and suppliers.Capable of working independently, managing multiple tasks, and maintaining excellent attention to detail and accuracy.Comfortable identifying issues and finding practical solutions in a fast-paced, corporate environment.Collaborative approach and willing to contribute to team goals and processes. What we offer: Competitive salary and full benefits package.25 days holiday (increasing with service), private health care (after qualifying period), pension scheme and life assurance.Flexible benefits scheme covering financial, wellness, legal and medical support.A chance to shape the future of property technology and client services.A supportive, collaborative, and forward-thinking team culture with opportunities for career growth and development. About us: tmGroup is a leading UK provider of property searches and technology solutions for property professionals. With over 20 years of experience and a recent Private Equity-backed transformation, we’re positioning ourselves as a technology-driven property partner, creating digital solutions that make property transactions easier for everyone. This is an exciting opportunity to join a growing team and be part of our journey to redefine property services through technology.

Henlee Resourcing is working in partnership with this niche IT services company based near East Swindon to recruit a talented HR / People Advisor on a permanent basis. The role is full time, there is a requirement for a minimum of 3 office days per week, and you must be able to be SC cleared. You will work closely with the Head of People and the leadership team to provide generalist HR support across the employee lifecycle, while contributing to all aspects of the people strategy and initiatives, aligning talent and organisational development with business goals and maintaining an employee-focused culture. This is a hands-on and fast-paced role which is part of a planned succession pathway for you to become the People Manager in 2-3 years' time. The successful candidate will be supported by the Head of People to build the skills, confidence and leadership experience required to take on increased responsibility over time, with the goal of progressing as the business scales. Key Responsibilities: Act as the first point of contact for HR queries, providing clear and consistent advice to managers and employeesManage recruitment and onboarding activities, ensuring a smooth and professional candidate experienceCollaborate with leadership and senior stakeholders to build a culture of trust, accountability and inclusionMaintain accurate HR records and manage core HR processes through the employee lifecycle such as new starters, contract changes and leaversWork with the HR Lead on projects and other activities such as sickness recording / surveys / performance management / budget control / rewards and incentives and mental health and well-being initiativesManage employee relations activities, ensuring fair and consistent application of HR policies and escalating more complex issues as neededBuild management capability across the business by coaching line managers and supporting their developmentManage employee wellbeing and referrals through the occupational health providerSupport with the design and roll out of initiates that support cultural and engagement levels (such as Best Place to Work)Assist with employee communications and designing the quarterly HR NewsletterWork with the Finance Manager for payroll purposes, ensuring changes are submitted for processing monthlyWork with the Quality team to ensure relevant standards and maintained and improvements madeEnsure alignment with UK employment law and standardsConducting yearly policy reviews on all HR policies and processes and providing refresher training on mandatory subjectsSupport performance management into salary review activities and benchmarkingMonitor and report on HR metrics and trends to support decision-making and strategic planningPresenting induction programmes and supporting in learning core program activitiesWork with managers to identify learning and development needs, support performance review processes, and assist with succession planning to foster a culture of continuous growthSupport the business through organisational change initiatives, ensuring a smooth transition for all employees About you / your skills: CIPD level 3 as a minimum, ideally qualified to level 5 or studying towards, with the will to further studyExperience in a generalist HR role within a fast-paced ever-changing organisationProven ability to handle sensitive issues with professionalism, confidentiality and fairnessFamiliarity with HR systems and data to drive insight (PeopleHR / Access would be advantageous or similar)Strong understanding of HR best practice, UK employment law and compliance within regulated industries3-5 yrs experienceA proactive mindset, with a passion for improving processes, developing people and making a positive impact on cultureHighly organised with strong attention to detail and ability to manage competing prioritiesEffective communication skills and ability to influence, liaise and build trust at all levelsHave a real passion for HR being a positive person with a good engaging collaborative mannerMust be able to hold SC Security Clearance If you are looking for an interesting and varied role with huge scope to progress in an organisation that is growing, and you possess the above experience / skills / competencies, we are keen to hear from you. Henlee Resourcing is a specialist full service human resources recruitment consultancy operating across the South West, M3 / M4 / M5 corridors.

If you’re a dynamic, highly driven sales professional looking for an opportunity to break into the travel sector, we have the perfect role for you! Our client, a leading, global Cruise specialist based in Wiltshire, are looking to expand their team of cruise sales advisors and are willing to offer full training to those who can demonstrate a passion for the cruise or travel sector, along with strong sales skills!On offer is a salary of £25k, plus uncapped commission (£60k + OTE), travel discounts, opportunities to work in their overseas offices, enhanced maternity/paternity leave, regular company events and much more!If this role is of interest to you, please press the apply online button now!Role of Cruise Travel Sales Advisor:To service inbound sales calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions·Provide excellent service adapting the approach taken for each call.·Create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale·Meeting, or exceeding, company KPI’s·Produce accurate administration work to complete booking process·Work pro-actively as part of a small team within a large department of Sales Advisors bringing energy and drive to a fast moving and dynamic environmentSkills required for the role:·Highly motivated salesperson who is results orientated·Proven sales history with the ability to hit company KPI’s·Ability to identify with customers, establish rapport and build relationships·Highly organised approach and attention to detail·Has the ability to thrive under pressure·Excellent communication and listening skills·Flexible in approach and able to work weekends and extended or additional hours to suit business requirements.·Good working knowledge of Excel, Word, Outlook and the internet.·Cruise / travel industry / call centre experience is an advantage but not essentialIf you’re interested in learning more about this Sales Advisor role, please press the apply online button now!Not for you? Then please visit our website to view the other exciting roles we have available.Succeed Recruitment Solutions - for the best travel jobs, .multilingual jobs and contact centre jobs.