Average Application Support salary in Windsor, Berkshire

Application Support AnalystLocation: Gerrards Cross Salary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.Essential:Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean teamStrong experience with technical and application support – including SQL queries, database investigation, and software installationExcellent interpersonal and communication skills – ability to work with doctors, nurses, and healthcare professionals under time pressureHands-on experience with:SQL / databasesWindows operating systemsApplication SupportRemote Access ToolsFamiliarity with ticketing systems – any platform (e.g. Jira, Zendesk, ServiceNow)Must be highly fluent in English, both spoken and writtenMust be able to drive – the office is not accessible by public transportMust live within 45 minutes of Gerrards CrossDesirable:An IT qualification or degree is helpful, but experience will be prioritised over formal credentialsStable employment history – candidates with multiple short-term roles or recent career gaps are unlikely to be progressedRole & ResponsibilitiesThis is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.Responsibilities include:Providing 1st, 2nd, and 3rd line support to healthcare customersHandling SQL/database queries, troubleshooting application issues, and performing on-site software installationsManaging and resolving incoming support calls and tickets within SLA timeframesWorking collaboratively with development teams to escalate and resolve more complex issuesMaintaining ticket logs and issue resolution through Jira or similar platformsDelivering user training for new customers and updatesTesting and quality-assuring bug fixes prior to releaseYou will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.BenefitsCompany Pension SchemeOn-site ParkingHealthcare CoverCommission SchemeYou will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.

Application Support Specialist (2nd / 3rd Line)Salary banding dependant on experience Location: Windsor (Hybrid working available)Job Type: Permanent, Full-TimeSalary: Competitive + Overtime/Out of hours Bonus + Excellent BenefitsExperience Level: Senior About the RoleWe’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT Applications team. This is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications.You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs.Key ResponsibilitiesProvide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly.Work with development, testing, and infrastructure teams to optimise application performance and reliability.Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues.Create and maintain clear technical documentation for supported applications and services.Develop and maintain monitoring and alerting systems using tools such as SolarWinds and Azure Application Insights.Coordinate software releases and maintenance activities (patching, upgrades, etc.).Support continual service improvement initiatives and contribute to IT strategy and roadmaps.Participate in an on-call rota to support production environments.Skills & Experience Required10+ years of IT experience, with extensive hands-on exposure to application support and related technologies.Strong background in 2nd and 3rd line support within complex enterprise environments.Proficient in troubleshooting, analysis, and problem resolution.Experience with monitoring tools (e.g. SolarWinds, Azure Application Insights).Excellent stakeholder management and communication skills.Knowledge of ITIL service management processes.Ability to work collaboratively across multiple teams and business units.Experience in creating and maintaining technical documentation.What’s in It for YouCompetitive salary and comprehensive benefits packageHybrid and flexible working optionsOpportunities for professional growth and career developmentInvolvement in key business applications supporting enterprise operationsSupportive, collaborative IT team environmentHow to ApplyIf you’re a proactive Application Support Specialist looking for your next challenge, we’d love to hear from you.Apply now

Technical Support Analyst - SQL / Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build up their software experience. Key Skills: o Windows support experience o Databases / basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-45K + benefits. Apply now for immediate consideration and interview this week! Technical Support Analyst - SQL / Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.