Average Application Manager salary in Worthing

Location: St. Pauls Court, Worthing, with travel around West SussexHours: 37 hours per weekBase Salary:   £34,800 per yearTechnical Premium*:  5% additional to salary of £1,740 per year (based on base salary) effective from 1 April 2026 - reviewed annually.*The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role.  Conditions apply. Who We Are:Southdown is the largest not-for-profit provider of care, support, and housing in Sussex. We’ve been helping people access stable accommodation, mental health and care services since 1972, now counting over 900 people as part of our teamWhat you’ll be doing:Building and maintaining stakeholder relationships by representing the service at provider events and forums and contributing to contractual performance monitoring meetings with commissioning teams.Provide excellent line management support to a frontline team of Employment Specialists, including delivering team meetings, appraisals, supervision, support with complex cases, and managing performance.Lead contractual performance by reviewing and updating KPI and client data, coordinating compliance checks and sending data to commissioners and partners to ensure contractual obligations are fulfilled.Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.25 days paid holiday plus bank holidays.Knowledge, skills and experienceWhat you’ll need for the role: A good understanding of all aspects of supported employment and vocational services (including Southdown’s IPS and Retention Framework Models)Proven experience managing a team of staff working with complex/vulnerable client groupsExperience of developing and maintaining professional joint working relationships with external, statutory and voluntary agencies.Standard Disclosure and Barring Service (DBS) check, which will be paid for by SouthdownProven experience in managing performance against KPI’sA full driving licence is essential along with access to your own vehicle What would be nice: Broad knowledge/awareness of Mental Health ServicesSkills in supervising and co-ordinating a dispersed team.Training:Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply:Please click on the ‘Apply Now’ button and fill out our simple one-page application form. The application closing date is 16th September and interviews will be held on 1st October 2026. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible. About SouthdownContact information:Our online careers page has a list of helpful FAQs that you can view . If you have any further questions, please get in touch with recruitment via email at We are a Disability Confident Employer and are fully committed to supporting Equality, Diversity, and Inclusion (EDI) and welcome applications from all candidates that meet our job specifications. If you feel there is a barrier that potentially prevents you from applying, do get in contact with us, as we are always happy to discuss (or arrange a discussion with the recruiting manager) to explore if any reasonable adjustments can be made to support your application.

Job Title: Automation Operations Manager Location: Hybrid working between our head office in Durrington (Worthing) approx 2 days pw, and home. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £72,000, commensurate to skills and experience. About the roleWater underpins everyday life, yet it remains an industry that is still evolving in how it measures and realises value from transformation, data and automation. At Southern Water, that is changing. We are building a new Process & Intelligent Automation capability at the heart of the organisation. This is not about incremental improvements, it is about ensuring every investment in automation, AI and process optimisation delivers clear, measurable and sustained value for the business, our customers and regulators. As Automation Operations Manager, you will play a critical role in ensuring the reliability, resilience and performance of Southern Water's growing automation and AI estate. This is a senior operational leadership role within a new capability, giving you the opportunity to shape how automation services are supported, governed and continuously improved across the organisation. You will own the operational strategy for automation platforms and AI-enabled services, ensuring they remain secure, stable and aligned with business priorities while delivering measurable value at scale. Reporting to the Head of Process & Intelligent Automation, you will lead an external managed service team responsible for supporting automation platforms and solutions in production. Working closely with Architecture, Engineering, Integration and Platform teams, you will ensure operational considerations are embedded throughout the solution lifecycle, from design through to support, optimisation and retirement. This role goes beyond traditional IT operations. It is about building and leading a modern automation operations capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you’ll be responsible for:Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team responsible for supporting live automation solutions and platforms. Acting as the senior escalation point for major incidents, coordinating cross-functional teams to restore service and minimise business impact. Driving service excellence through effective incident, problem, change and release management processes. Overseeing the operation of Power Platform solutions, RPA platforms, Logic Apps, Alteryx workflows, Co-Pilot agents, Foundry processes and related automation technologies. Monitoring platform health, performance, capacity and service trends to proactively identify risks and opportunities for improvement. Leading root cause investigations and implementing long-term corrective actions to improve operational stability. Ensuring operational activities meet agreed SLAs, regulatory requirements and internal governance standards. Working with Architecture and Platform Engineering teams to maintain alignment with security, data governance and enterprise technology standards. Managing operational documentation, runbooks, support models and audit evidence. Coordinating operational readiness, deployment support, patching cycles and release activities across automation platforms. Building operational reporting and dashboards that provide visibility of service health, risk and performance. Identifying opportunities to improve automation support processes, tooling and operating models. Supporting the continued growth and scaling of automation and AI capabilities across Southern Water. What you’ll bring to the role:EssentialSignificant experience managing large-scale production application environments, particularly SaaS-based platforms. Minimum 10 years' experience in IT operations, application support, automation operations or related operational leadership roles. Minimum 5 years' experience managing outsourced or managed service support organisations against demanding business SLAs. Proven experience owning operational services, incident management and service performance within complex technology environments. Strong understanding of IT service management principles, including incident, problem, change and release management. Experience supporting automation technologies such as Power Platform, RPA, Logic Apps, workflow orchestration or similar platforms. Strong knowledge of cloud-based services and operational practices across Azure or equivalent environments. Experience interpreting monitoring dashboards, telemetry, logs and performance metrics to drive service improvements. Excellent stakeholder management skills, with the ability to engage effectively across technical, operational and executive audiences. Experience leading teams and suppliers to deliver high-quality support services and operational outcomes. Strong understanding of security, access controls, governance and operational compliance requirements. DesirableITIL v4 certification. Microsoft certifications such as PL-400, PL-600, AZ-104 or related technologies. Blue Prism, ServiceNow RPA or automation operations certifications. Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Splunk or Dynatrace. Understanding of AI-enabled services and operational monitoring of AI solutions. Knowledge of enterprise integration platforms, APIs and cloud-native technologies. Experience working within a regulated or critical national infrastructure environment. Familiarity with Southern Water's technology landscape, including ServiceNow, Workday, Maximo, GIS platforms, SAP BO and WaterWorxx.

Job Title: Service Desk Manager Location: Durrington, Worthing – Hybrid working (minimum 2 days a week in the office)Contract Type: Permanent Hours: 37Salary: From £55k based on skills and experienceAbout the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the ‘on call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standardsMonitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you’ll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality EssentialITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systemsDesirableServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. * Please note - Interviews will not be held until the end of August or beginning of September. Please email the link attached to this role if you are interested in this position *Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water—and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don’t need to meet every criterion; what matters most is your drive to make a difference."Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.Some positions may also require higher levels of security vetting, which may involve providing additional documentation.