Applications Supervisor
Applications Supervisor Milton Keynes Hybrid working meaning two days in the office and three from home. 12-month FTC Full Time 35 hours. £33,000pa depending on experience Join our team as Applications Supervisor Are you a passionate and experienced leader ready to take on a challenging role? The Institute of Chartered Accountants in England and Wales (ICAEW) is seeking an enthusiastic and dedicated professional to join our team as a Routes Supervisor at our Milton Keynes office. Are you able to motivate, train and plan resource to deliver a streamlined and positive customer service experience for our key stakeholders. If you are passionate about delivering exceptional service and want to lead a team that upholds the highest standards, then click apply. Overall purpose of this role of Applications Supervisor. To maintain our reputation for excellence by providing a first-class and ensuring the team delivers accurate and 'right first time' information to all enquirers in line with department targets. The team are highly motivated in processing membership applications for ACA students and members from other professional bodies. Applications Supervisor Responsibilities include: Delivering a first-class service supporting registrations, applications, readmissions, record updates and cessations Support users through multiple platforms in relation to ICAEW, its qualifications, products, events and benefits and take responsibility for supporting individuals into membership.Drive ICAEW member growth and retention targets by supporting individuals into membership, providing a gold standard service and highlighting available support and optionsEnsure the accurate processing and management of applications/registrations/cessations and readmissions for members, BFP holders, practice licences, general affiliates and other qualifications and routes to membershipWork with internal and external stakeholders to deliver a seamless process for users across all channels.Maintain high standards in protecting student and member data and the integrity of ICAEW dataEnsure individuals meet eligibility and regulatory requirements in line with ICAEW Byelaws and regulations.Ensure that users' contact information is up to date.Create, support and maintain information for non-regulated firms.Maintain auto-responses, application forms and online content to support users, working with other teams to deliver digital and self-service solutions for users.Manage and resolve escalated complaints Motivate, train and Plan resource Have a leading role in the selection and development of a multi-disciplinary teamMotivate and lead team to achieve targets and goals, and encourage a strong 'one-team' atmosphereSupport self-serve solutions and 'right first time' response within the team through internal knowledge bank and web resources.Plan and organise workload and resource to deliver excellent service across all channels Candidate Profile Applications Supervisor Requirements include: Experience in recruitment and resource planningExceptional customer service skills and proven experience in resolving complaintsStrong IT skills, including Word, Excel, CRM and databasesDemonstrated ability to lead a team to deliver to challenging targetsAbility to use and interpret operational data to deliver insightProven resource planning in a target driven environmentReporting and measuring performance against key targets.Experience with training and developing high performance teamsStrong understanding of ICAEW stakeholders and its productsExperience with Microsoft Dynamics CRM Project management experience Why work at ICAEW as Applications Supervisor? We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Please follow the link below to apply to Applications Supervisor/ Routes Supervisor via link below using laptop or PC only.
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