Average Application Analyst salary in Manchester

Alderley Park Recruitment are currently recruiting for an Application Support Analyst to work for our client who are a Leading delivery management platform for carrier management. The role is hybrid and is paying a salary of £30,000 to £35,000 per annum DOE. Are you a Service Desk super-hero who loves to deliver amazing levels of service to your customers? Do you get a kick out of investigating and resolving problems and passing-on your knowledge? If you’re looking for a role where you can grow beyond the desk and get hands-on with the latest technology, then joining our clients Support Team as an Application Support Analyst could be the best move you ever make! The Support Team are the first point-of-contact for our clients customers and support their mission critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause. The day-to-day stuff: You are an Application Support super-hero who loves to deliver amazing levels of service to your customers. You get a kick out of investigating and resolving problems and passing-on your knowledge? As a key member of The Support Team, you’ll be the first point-of-contact for our clients customers and support their mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause. About You You’ll have operated in a Service Desk environment, logging and resolving Incidents and Requests in line with formal SLA’s and communicating directly with Customers via email and telephone.You’ll have great problem-solving skills, an eagerness to learn and the desire to constantly identify ways of improving what we do.You’ll have used a Service Management tool, such as Jira, ZenDesk or ServiceNow, and be familiar with basic ITIL terminology and concepts.You’ll have successfully triaged Application issues to allow you to resolve them yourself, or to quickly identify an appropriate resolver team - i.e., Application 3rd Line or Infrastructure. Benefits: • Holidays 25 + bank holidays • Remote flexible working, with the expectation to attend the Manchester office when required • Employer pension up to 5% • Annual £200 personal development budget • Enhanced family leave • Working hours: 35 hours plus 1 hour lunch per day

Application Support AnalystHybrid / Manchester£30,000 - £35,000 About the Role: Are you a Service Desk enthusiast with a passion for delivering exceptional customer service? Do you enjoy solving problems, sharing your knowledge, and want to grow your skills beyond the desk? Join our clients dynamic Support Team as an Application Support Analyst and be a vital part of supporting end clients and customers with their use of our clients leading SaaS platform. Key Responsibilities: Serve as the first point of contact for customers, providing top-notch support.Proactively identify and resolve issues, ensuring the smooth operation of our SaaS platform.Investigate and remediate root causes of incidents to prevent recurrence.Collaborate with 3rd Line Application or Infrastructure teams to escalate complex issues.Contribute to service improvements and optimise our support processes. Key Requirements: Experience in a Service Desk environment, managing incidents and requests per SLAs.Strong problem-solving skills with a proactive approach to learning and improvement.Familiarity with Service Management tools like Jira, ZenDesk, or ServiceNow.Basic understanding of ITIL terminology and concepts.Ability to triage and resolve application issues or escalate appropriately. Why You'll Love Working Here: 25 days of holiday + bank holidays.Flexible remote working with occasional office visits.Employer pension contribution up to 5%.£200 annual personal development budget.Enhanced family leave.Inclusive and supportive work environment. Our client is committed to creating an inclusive environment and welcome applicants from all backgrounds. Apply via Deerfoot now to be part of a forward-thinking team in the SaaS industry! Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.

Application Support Analyst (SQL) Manchester - Hybrid £40,000 plus benefits We're looking for an Application Support Analyst to join an industry leading organisation that are going through a period of growth due to continued success! Their platform is built upon Data Science, Behavioural Insights and Machine Learning and addresses significant challenges for their clients You'd be joining to provide support to this award winning platform! Key Responsibilities: Provide technical support for application-related issues, with an emphasis on database management and troubleshootingWrite and optimise SQL queries to investigate and resolve complex issuesManage and maintain databases (MySQL, PostgreSQL, SQL Server, etc.), ensuring their performance, availability, and securityWork closely with development and infrastructure teams to solve critical database and application issuesPerform regular database monitoring, backups, and optimisation to maintain system integrity and performanceDocument recurring issues, resolutions, and best practices to improve overall system efficiency. We're looking for an Application Support Analyst who is confident with their SQL ability and is looking to progress further! This is a very collaborative and people centric organisation where they will truly support career progression and your learning in a highly technical environment! #LI-PB1