Average Application Analyst salary in City of London

IT Applications Support Analyst Join a dynamic team as an IT Applications Support Analyst, where you'll play a crucial role in ensuring seamless support and performance of essential software applications. This position is ideal for a technical specialist skilled in troubleshooting and improving end-user technology experiences, working directly with IT operations and third-party providers to keep systems at peak functionality. Why This IT Applications Support Analyst Role Stands Out: High-Impact Role: Act as the go-to SME for Microsoft and M365, contributing to the smooth operation of critical applications.Diverse Responsibilities: Split your time between incident management, system support, and exciting project-based work, keeping your skills sharp and your days varied.Collaborative Environment: Work alongside IT teams to enhance the user experience, gather insights, and bring improvements to key systems across the firm. IT Applications Support Analyst Key Skills Required: Microsoft 365 & Cloud Expertise: Strong knowledge in M365, Intune, Autopilot, Azure, and SSO applications.Device & Application Management: Experience with end-user computing devices, configuration management (SCCM), and secure mobile device management.Technical Troubleshooting: Proficiency with O365, NetDocuments, Teams, Microsoft Exchange, and supporting technologies like VPNs and firewalls.Client-Centric Approach: Excellent interpersonal and communication skills to provide top-tier support and guidance to end-users. This is an exceptional opportunity to leverage your expertise in a professional environment dedicated to technology advancement. Apply now to become a vital member of a forward-thinking IT team!

Applications Support Analyst - Join a Leading Professional Services Firm I am working with a prestigious client seeking a talented Applications Support Analyst to play a key role in maintaining and enhancing their core business applications. This opportunity is perfect for an IT professional with a passion for application support, troubleshooting, and delivering high-quality service in a collaborative environment. Why This Role? Impactful Work: Provide third-line support for essential applications, ensuring seamless integration, functionality, and performance.Growth-Oriented Environment: Join a team embracing new technologies to support strategic goals while retaining a service-focused culture.Collaborative Culture: Work with IT and business teams to deliver innovative solutions and act as a subject matter expert for critical applications. Key Responsibilities Troubleshoot and resolve application-related issues promptly, adhering to IT processes like version control and change management.Maintain and upgrade applications, implementing fixes, updates, and hotfixes while ensuring minimal disruption to business operations.Build and maintain Test environments to mirror Production systems, ensuring effective testing and reliable results.Draft and maintain technical documentation, knowledge base articles, and application configuration guides.Provide training and support to end-users, promoting best practices and improving application usage. Essential Skills Knowledge of ITIL processes and best practices (certification desirable but not mandatory).Proficiency in Microsoft SQL Server and strong working knowledge of Microsoft operating systems (Windows 11, Windows Server, IIS).Excellent problem-solving skills and technical aptitude in software support.Clear and effective communication skills, liaising confidently with users, IT teams, and stakeholders.Ability to work independently and as part of a team, with a focus on delivering excellent client service. Desirable Skills Experience supporting core legal software packages such as Intapp, Interaction, Aderant.Exposure to programming languages like Visual Basic, ASP .Net, or C#.Familiarity with cloud technologies, especially the Microsoft Azure platform, including Azure AD, SSO, and Office 365. Ideal Candidate Profile Proven experience in incident management, with a strong track record in communication, escalation handling, and stakeholder engagement.Familiarity with root cause analysis, SLA management, and impact analysis.Prior experience in a law firm or professional services environment, with a solid understanding of industry-standard methodologies. This is an excellent opportunity to join a forward-thinking team within a leading organisation. If you’re passionate about application support and delivering top-tier IT services, I’d love to hear from you!

Position: Application Support AnalystLocation: LondonSalary: ~£55,000 Role PurposeThe Application Support Analyst will manage end-user technology, focusing on deploying, maintaining, and supporting applications and devices. This permanent role requires expertise in Microsoft Intune, M365, and Azure AD, ensuring smooth application delivery and lifecycle management. Key Responsibilities: Manage Intune, M365, Azure AD, and Exchange Online for end-user application deployment and upgradesDesign and maintain configurations for Windows 11, Surface devices, iPads, and iPhonesMonitor and maintain Microsoft 365 applications, SharePoint, OneDrive, and other core softwareLead technical end-user projects and respond to escalated support issuesPerform system monitoring, patching, and routine server maintenance Skills & Experience: Advanced experience with Intune, M365, and PowerShell scripting for automationProven background in Azure AD, Exchange Online, and O365 application managementStrong knowledge of Windows OS, Windows Server, networking (TCP/IP, DNS, DHCP), and security protocolsEffective problem-solving, project management, and communication skillsProfessional services experience is a plus Qualifications: Demonstrated 3rd-line support expertise with enterprise applications, focused on the Microsoft 365 suite Why Apply?This role provides a significant opportunity for growth within a collaborative IT team, offering competitive compensation and a chance to lead key IT projects. Application ProcessQualified candidates are encouraged to apply and contribute to a dynamic team.