Business Analyst
LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office.Business / Systems AnalystChange & Transformation Team – LSL Property ServicesRole PurposeTo support the Change & Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements.The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems.Key ResponsibilitiesWork with stakeholders across the business to understand and document current processes and systems.Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs)Create clear and structured outputs such as:Process mapsRequirements documentation / user storiesGap analysesAnalyse data to support process understanding and identify trends or inefficienciesContribute to identifying opportunities for improvement, including automation and AI use casesSupport the delivery of change initiatives across a range of projectsCollaborate with internal teams and third-party providers to support solution design and implementationActively participate in sessions—asking questions, challenging where appropriate, and contributing ideasSkills & ExperienceEssential:Strong Excel skills (data analysis, manipulation, basic insight generation)Exposure to business analysis concepts (process mapping, requirements gathering, user stories)Awareness of tools such as Jira, Confluence, Visio, or similarLogical and analytical thinkingConfidence to engage in discussions and speak up in group settingsStrong attention to detailDesirable:Basic understanding or interest in automation and AI in a business contextExperience working with data beyond Excel (e.g. reporting tools, SQL—nice to have, not required)Behaviours & MindsetCurious and inquisitive – asks questions and seeks to understand how things really workProactive – not just documenting, but thinking about how things could be improvedConfident communicator – willing to contribute and challenge constructivelyAdaptable – comfortable working across different projects and business areasEager to learn and develop – brings value from day one but is motivated to growApplyIf you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar alternatively apply with your CV and covering letter for a quick response.In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)
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