Average Analyst Engineer salary in the UK

Our client seeks a Senior Helpdesk Analyst for a contract role within the technology sector. This position is vital for maintaining IT service continuity across the business and ensuring customer satisfaction. Key Responsibilities Own and resolve high priority incidents where outages impact business continuity or customer trading.Perform data restoration as part of disaster recovery processes to restore business operations.Provide out of hours on-call support for issues that cannot be addressed during trading hours, including overnight engineering work.Collaborate with internal and 3rd party engineering teams as part of supporting the restoration of physical server faults.Partner with 1st line teams to simplify complex fixes, restoring operations for customers faster and without escalation.Identify opportunities for automation as part of a 'shift left' manner of working.Create a trusting and highly positive rapport with all our customers, leaving them with a smile after every interaction.Diagnose, document, and resolve a wide range of incidents reported by stores, corporate users, and lab staff.Take a leading role in managing incidents through to completion with a high degree of ownership, quality, and consistency.Ensure internal and external customers are informed of progress on outstanding issues and requests.Be actively involved in the development and improvement of the Technology Customer Service Desk.Seek and drive opportunities to improve, innovate, and develop processes for the benefit of the team and our customers.Work to a schedule, utilising workforce management tools.General duties will include assigned outbound incident investigation, system alerts, proactive AM and PM tasks, Critical Incidents and Outages, and Customer Care support (complaints and escalations). Skills and Experience Demonstrable written and verbal communication skills, with the ability to communicate in non-technical, user-friendly language.Basic understanding and application of SQL, Linux, PowerShell, BASH.Good understanding of Azure, InTune, and Windows OS.Enthusiastic attitude toward advancing your technical skills and knowledge.Proven ability to analyse situations, problem solve, and prioritise.Ability to learn and adapt to a rapidly changing environment.Experience with the Specsavers systems, services, and support processes. If you are a proactive and skilled IT Service Desk professional ready to take on a challenging role within a dynamic industry, apply now! ```

Technical Support AnalystLocation: OxfordPermanentCandidates must pass a DBS check and be eligible for SC ClearanceIf you have lived outside the UK within the last five years, you may need to provide overseas criminal records.All applicants must have the legal right to work in the UK (visa sponsorship is not available)About the OrganisationOur client is a leading specialist within the engineering sector, operating from a major UK site based in Oxford. The organisation provides comprehensive services across engineering, maintenance, customisation, technical support, and training for both civil and defence applications. With multiple UK locations, the company supports a range of high-profile government and commercial programmes.Role OverviewWe are seeking a Technical Support Analyst to play a key role in supporting the organisation's IT operations. You will act as the first line of support for all technical queries, ensuring minimal disruption to day-to-day business activities. This is a hands-on role that requires excellent communication skills, strong technical capability, and a proactive approach to resolving issues.Key Responsibilities Provide first-line technical support via face-to-face interaction, telephone, and email.Install, configure, and maintain desktop and laptop PCs.Support the setup and maintenance of AV equipment, projectors, and video conferencing facilities.Manage incidents, service requests, and changes using the internal Helpdesk tool.Conduct IT audits to confirm software licensing and authorisation. Essential Skills & Experience Proficiency with Windows Desktop (Enterprise), MS Office, and Google G-Suite.Excellent troubleshooting and problem-solving abilities.Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).Experience working with ticketing systems and familiarity with ITIL best practices.Ability to deliver clear, concise support to non-technical users. Desirable Skills Firewalls (Checkpoint, Palo Alto)Active DirectoryBasic networking knowledgeIT security awarenessVirtualisation (VMware)MDM platform experienceMobile device support (iOS & Android) If this role is of interest please click APPLY or alternatively send your CV

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport environments. As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting. Key Responsibilities of the Service Analyst job based in Ashby-de-la-Zouch: Monitor customer downloads and investigate potential technical issuesReview engineer timesheets to ensure priority tasks are being addressedTrack faults across multiple systems, ensuring they are correctly reported and allocated to engineering teams.Manage fault levels, verifying genuine issues and liaising with technical teams regarding known product behaviours.Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues.Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date.Maintain system administration, ensuring fleet lists and system records remain accurate. Experience & Skills required for the Service Analyst job based in Ashby-de-la-Zouch: Strong Excel skills, including formulas and pivot tablesStrong verbal and written communication skills.Excellent attention to detail.Proficient with Microsoft Office.Ability to analyse data, identify trends and communicate insights effectively. If this Service Analyst job based in Ashby-de-la-Zouch could be of interest, send your CV to Ben on or call / .