Aftersales Advisor
We are recruiting on behalf of our client for a highly skilled Aftersales Services Executive to join their dynamic team at a state-of-the-art facility in Brent Cross, North West London. This is an excellent opportunity for an experienced automotive professional seeking to advance their career within a reputable and expanding dealership.Benefits of the Aftersales Services Executive role include:Competitive basic salary ranging from £30,000 to £35,000, dependent on experienceMonday to Friday work pattern, 8:30 am – 5:30 pmAlternate Saturdays, 9:00 am – 1:00 pmAccess to a modern 17,000 sq ft facilityOpportunity to work with desirable vehicles and leading automotive brandsEngagement with a pioneering franchise offering growth prospects within a progressive teamDuties of the Aftersales Services Executive include:Managing client relationships by providing a professional and welcoming experienceHandling client enquiries via telephone, email, and in personCoordinating servicing, maintenance, and repair bookings from initial consultation through to completionProviding clients with clear, timely updates on vehicle progressBuilding trusted relationships with clients, ensuring high levels of customer satisfactionManaging workshop communications, liaising with technicians regarding vehicle requirementsPreparing and maintaining job cards, estimates, and relevant documentationCoordinating parts requirements, tracking parts availability and deliveryAssisting with warranty administration, including claim submissions and documentationPreparing and processing customer and warranty invoices accuratelyMaintaining detailed records of client interactions, vehicle history, and workshop activitiesSupporting the team with operational and administrative functions as requiredRequirements of the Aftersales Services Executive:Previous experience in automotive aftersales, service coordination, or workshop administrationExcellent communication skills and the ability to build rapport with customers and team membersStrong organisational skills with an attention to detailAbility to manage multiple tasks efficiently in a fast-paced environmentCustomer-focused attitude with a proactive and professional approachAutomotive credentials or experience with warranty procedures is desirable but not essentialFamiliarity with vehicle workshop processes and parts coordination is advantageousThis Aftersales Advisor position offers a promising career path within a forward-thinking company, working with an exciting fleet of vehicles at a premium location. If you are committed to delivering exceptional customer service and have relevant experience, we encourage you to apply. Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Brent Cross and Greater London, today to discover more about this fantastic Aftersales Advisor opportunity.Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.
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