Average Aftersales Manager salary in Birmingham

Aftersales Manager based in our Birmingham South Dealership: Bristol Rd, Selly Oak, Birmingham B29 6LRA competitive performance bonusManufacturer owned dealership opportunity.About UsStellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.Additional BenefitsCompany Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.Pension: Benefit from a generous employer pension contribution of up to 7%.Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.Single Private MedicalReward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.Paid sick leave upon completion of Probationary period.Role Overview:An exciting new opportunity has come up here at Birmingham South. This is a great opportunity for you to become a key member of our dealership team.As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer serviceIn this role you will also:Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.Adopt new digital systems and processes as part of our digitalisation strategyDevelop the skills, knowledge and career progression of team members.Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.Make an impact across the department and whole dealership.A Day in the Life:‘The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals.My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.’Let’s Work together:We are looking for an Aftersales professional with multi brand experience and a passion for providing excellent customer service and developing a team that delivers commercial success!To excel in this role you need to have previous experience working in a busy dealership environment and managing a team of a minimum of 20.Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Assistant Aftersales ManagerFranchised Motor Dealership - Birmingham area Salary: From £35,600 (depending on experience) + Excellent BenefitsHours: 42.5 hours per weekAn exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry's most recognised brands.Working closely with the Aftersales Manager, you will support the day-to-day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience. This is a fantastic opportunity for someone with strong aftersales experience who is ready to take the next step in their career.Key ResponsibilitiesSupport the effective management of the dealership's Aftersales operation.Lead, motivate and develop the service team to achieve departmental targets.Ensure the highest levels of customer satisfaction are maintained.Maximise departmental efficiency, productivity and profitability.Resolve customer concerns professionally and effectively.Support the achievement of key performance indicators and business objectives.Identify opportunities to improve processes and enhance performance.About YouPrevious experience within a main franchised dealership is essential.Strong knowledge of aftersales operations.Full working knowledge of Keyloop/Kerridge.Proven track record of delivering excellent customer service.Strong leadership, organisational and communication skills.Ability to lead by example and inspire a team.What's on Offer?Salary from £35,600, depending on experience42.5-hour working week33 days annual leave including bank holidaysAnnual leave buy and sell schemePension scheme and life assuranceVehicle purchase schemeDiscounts on servicing, parts and repairsCycle to Work schemePaid volunteering day each yearAccess to a wide range of employee discountsOngoing training, development and career progressionIf you have the experience, leadership skills and customer-focused approach we're looking for, we'd love to hear from you.Interested? Apply now or get in touch to find out more.Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Assistant Service Managers/Service ManagersDo you want to work for one of the most famous brands in the world, with a long history to be proud of, creating a secure and exciting future to look forward to? This is a rare opportunity and would suit an existing Service Manager or Assistant Aftersales Manager/Service Manager looking to develop their career within a dynamic group! Voted dealer group of the year!Assistant Aftersales Manager benefits include:• Industry leading package and commission scheme • 33 days annual leave, in addition to an annual leave purchase & sale scheme• Pension Scheme & Life Assurance• Company Car & Fuel card• Discount on Service, Bodyshop and Parts• 1 day each year to volunteer for a charity of your choice• Childcare voucher scheme• Cycle to work purchase scheme• Discounted Gym membership• Access to Perks at Work discount websiteAssistant Aftersales Manager role includes:• To drive the standard in customer care• As the Assistant Aftersales Manager your aim would be to achieve agreed financial targets, through the effective management of the resources of your team• To meet and exceed customer expectations by delivering exceptional customer service• To ensure internal and external customer satisfaction indices are met in line with the Companies Purpose, Principles and Ambition (PPA)• To ensure profit and volume target are met• To manage processes and systems in line with Company and Manufacturer Dealer standards• To ensure full compliance with relevant legislative requirements.To find out more or to apply for this vacancy you can email or call the office on . Alternatively why not call Daniel directly today on We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.