Average Adjuster salary in West Malling

Property Loss AdjusterLocation: London, South East or South West EnglandResponsibilities:Investigate and manage a wide range of commercial property claims, up to £250,000 in valuePrepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actionsInstruct and control claim related experts as appropriateCommunicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as requiredCalculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectationsEnsures all activities and decisions improve the service provided for clientsBuilds trust and respect by keeping to the commitments madeCommunicates effectively with all relevant parties in all situationsShares information, knowledge and experience freely with othersSeeks feedback and invests time in their own self-development both technically and personallySkills and Experience Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the fieldA first-class customer focus with a track record of delivering outstanding levels of service The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary Excellent organisational & communications skills A positive attitude and a proactive approach to solving problems The ability to co-ordinate a variety of actions concurrently A proven track record in working to given targets Conscientious, hard working as well as flexible and adaptable during times of surge Full UK driving license

Are you an experienced Property Loss Adjuster looking to make a move to a well established and growing organisation? Then look no further! Our client, a market leading international loss adjusting company, is looking to recruit an experienced Property Loss Adjuster to join their General Property Team. As a Property Loss Adjuster, you'll be assigned your own mixed claims portfolio within Residential and Commercial Property claims. This role will be covering the South East of England. This role is suitable for an experienced Property Loss Adjuster looking to take a step up and deal with higher value, more complex claims, leading to the possibility of working alongside the Major and Complex team. Ideal Qualifications / Experience: ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply,Extensive knowledge and understanding of FCA procedures and TCF initiativesExtensive knowledge of the insurance marketExtensive technical knowledge within the adjusting arenaUnderstanding of Client SLA compliance/productivity/quality requirementsProven proficient working knowledge of scoping software and hand held device use.Good negotiation skills - for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlementTo understand what matter to the customer and to put this first - putting yourself in their shoesGood IT skills, with a keen eye for detailFull / Clean UK driving licence

Complex & Major Loss Adjuster Location: West Malling, Kent (Hybrid / UK Travel as Required)Salary: £50,000 - £60,000 DOE + Car Allowance + BenefitsHours: 37.5 hrs per week About the Company For over 40 years, our client has been a trusted name in loss adjusting - delivering specialist, market-leading claims solutions across commercial, domestic, marine, and motor lines. With a team of nearly 400 professionals nationwide, they are renowned for handling complex, high-value, and non-standard claims that demand real technical expertise. As part of their continued growth, they are now seeking an experienced Complex & Major Loss Adjuster to join their expanding team. This is an opportunity to work on some of the most challenging and rewarding claims in the market - with the backing of a respected, forward-thinking firm that truly values technical excellence. The Role You'll take ownership of a varied and technically demanding caseload, investigating and managing major and complex property and liability losses from first instruction through to resolution. You'll be trusted to use your professional judgment, manage client relationships, and deliver outstanding results - supported by a collaborative team of experts who share your passion for quality and integrity. Key Responsibilities Lead investigations and manage a portfolio of major and complex loss claims, including detailed site visits and technical assessments. Build strong, professional relationships with insurers, brokers, and policyholders, ensuring clarity, confidence, and trust throughout the claims process. Provide accurate reserving, quantification, and negotiation, ensuring financial and technical integrity at every stage. Instruct, manage, and coordinate external experts - including surveyors, engineers, forensic specialists, and legal advisors. Prepare clear, comprehensive reports covering policy coverage, quantum, liability, and recovery. Negotiate settlements efficiently and fairly within policy terms and client expectations. Keep up to date with industry developments, regulatory requirements, and technical best practice. Represent the company's values of professionalism, independence, and technical authority. About You We're looking for a highly capable and motivated Loss Adjuster with proven experience in managing complex or high-value property claims. You'll combine strong technical ability with excellent communication and relationship-building skills, and you'll thrive on seeing a claim through to resolution. Essential: Significant experience handling major and complex loss claims in a loss adjusting environment. Proven ability to manage multiple complex cases, often with competing priorities. Excellent negotiation, communication, and report-writing skills. Strong commercial awareness and ability to build trusted relationships with clients. Flexibility to travel as needed for site visits and client meetings. Desirable: ACILA, ACII, or equivalent professional qualifications. Prior experience leading or mentoring junior adjusters. Interested?If you're an experienced Loss Adjuster looking to take on more complex work in a respected and growing business, we'd love to hear from you.Please apply with your CV or contact Aaron at for a confidential conversation.