Average Account Handler salary in Norwich

Account HandlerThe role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.Key ResponsibilitiesEnsure the smooth running of assigned portfolio on a day-to-day basisAchieve agreed retention ratesAchieve cross selling and referral targetsDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsBe the first point of contact for day-to-day enquiries from clients, providers and other internal and external sourcesIndependently respond to queries from both clients and insurers in a pro-active mannerResolve any identified discrepancies in provider documentation before sending to clientsMaintain client records and data in line with our systems and protocolsProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.Essential Criteria – must be clearly demonstrated on CVBackground in Insurance - Either at an Insurer or BrokerBackground in Customer Service/SalesAlso, EssentialExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detailEffective teamworking skillsInfluencing and negotiation skillsOral and written communication skillsCommercial awarenessWillingness to learnResilience, to enable you to deal with problems and constructive criticismIn return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:Holiday entitlement of 26 days plus bank holidaysOpportunity to progress your career across the entire Ardonagh familyGain CII or ACII qualifications to boost your knowledge and career prospectsPensions scheme for when you feel it’s time to retire24-hour support for physical and mental wellbeing1 days paid volunteering day to give back to our communitiesThe Spotlight Awards, where we shine a light on the brightest talent across our groupSo, what are you waiting for? Apply today and one of our team will be in touch.#AIB #LI-KB2 #IND01Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Ready for Your Next Big Career Move in Insurance?Join Our Friendly Team in Norfolk in our Norwich office as an Insurance Account HandlerAre you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Norfolk.As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.What You’ll Be DoingYou’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. ? Provide meaningful contribution to the business’s income and growth targets. Contribute to a strong, engaged team environment. ?Demonstrate a strong commitment to client care and retention in all elements of client service within your control.What We’re Looking ForWe’re open to diverse backgrounds, but here are a few essentials:Insurance industry experience is a must.A positive, proactive attitude and a drive to deliver the best client experience.Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.Confidence in communication, both over the phone and face-to-face.A collaborative spirit and the resilience to adapt in a fast-paced environment.Integrity and honesty—essential in our regulated industry and valued in our culture.Here are some of the tasks you will be performing as an Account Handler •       Attendance of client meetings where appropriate•       Supporting your Account Executive with New business and Renewals•       Pro-actively looking at claims, Mid Term Adjustments, and business changes prior to renewal•       Marketing of renewal to insurers; and agreeing deadlines for terms to be provided•       Review of insurers terms against presentation to ensure suitability•       Ensuring the Policy Admin System is kept up to date with information and processing Mid Term Adjustments•       Reviewing client needsWhat You’ll Get in ReturnWe care about our people and their wellbeing. Here’s a snapshot of the benefits:26 days holiday plus bank holidaysCareer progression opportunities across our groupProfessional qualifications to boost your careerPension scheme for your future24/7 wellbeing supportPaid volunteering day to give back to your communitySpotlight Awards to celebrate our brightest starsReady to take the next step?Apply today and one of our team members will be in touch.#AIB #LI-KB2IND01Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

This is a successful Broker who has a great focus on personal and professional development as well as having a first class team working culture. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Commercial Account Handler within their commercial Insurance team with the option to work from home/office flexibility. As a Commercial Account Handler you'll be dealing with their larger, more complex accounts and have significant Client interaction. Also you'll be able to share your knowledge and experience across the team as well as taking on mentoring activities. To be successful in the Commercial Account Handler role you will demonstrate: Good all-round commercial insurance experience with technical knowledge across a range of classes of businessA desire to develop strong client and insurer relationshipsWell-developed negotiation skillsThe ability to support colleagues in a close team environmentExcellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Commercial Account Handler role include: Placing multi-class programmes of insurance for a portfolio clientsEnsuring the adequacy and appropriateness of coverChecking the accuracy of policy documentationResolving client enquiries in a friendly, professional and timely mannerProviding effective day to day management of the client relationshipUndertaking renewal broking exercises, including negotiating with InsurersDeveloping and maintaining strong client and insurer relationshipsProviding technical expertise across a broad range of commercial insurance business Client visits in support of the Account Executive