Workshop Controller

Workshop Controller
Wirral, CH43
£34,522 pa. OTE £39,600 pa + benefits
Mon to Fri 8am to 6pm
Saturday morning overtime 8:30am to 12:30pm

Renault Wirral seeks an experienced Workshop Controller to join our workshop team.

This role requires an outstanding individual whose enthusiastic, positive approach will encourage exceptional levels of work and efficiency from our team of technicians.

As the Workshop Controller you will be responsible for controlling the workflow through the workshop in a timely manner, carrying out random quality control of technicians’ work and promoting the ethos of first-time fix for all work that is completed. This will ensure optimal workshop productivity and encourage customer recommendations.

We host a busy workshop with over 10 bays.

The postholder’s duties will include, but are not limited to:

• Having full responsibility for workshop productivity and efficiency
• Responsible for job allocation to appropriately skilled technicians and ensuring that work is completed within required timescales
• Updating advisors on work progress and discussing directly with customers where appropriate
• Assessing accuracy of invoiced work
• Managing VHC and Video process including adding manufacturers labour times to additional work found
• Maintaining and updating technician availability (Holiday and training) through the Dealer Management System
• Maintaining cleanliness (5S) in the workshop environment
• Carrying out 1-to-1 meetings regularly with technical staff and assisting with the implementation of any remedial action
• Reporting to the Service / Aftersales manager

To be successful in this role, you will have excellent leadership skills, with the ability to motivate staff through coaching, development and managerial support. This is a busy role so excellent time management and organisational skills are essential.

Candidates must have previous main dealer experience with any volume brand to be considered for this role.

In addition to that key requisite, ideal candidates will also have:

• A strong career track record in workshop control / management
• Excellent Customer Service Skills and Focus
• Technical Background and experience
• Experience in managing a team of 6 or more motor vehicle technicians
• Understanding of Workshop loading and utilisation
• To understand and positively drive efficiency, productivity and work quality

This role will operate Monday to Friday 8:00am to 6pm. Saturday morning work on rota 8:30am to 12:30pm, usually 1-in-3, but occasionally 1-in-2 for example when covering holidays.

In return we offer a basic salary of £34,522 per annum, comprising weekday rate £33,000 pa plus £1,522 pa for Saturday morning overtime at time-and-a-half. A monthly bonus scheme is in place enabling an OTE up to or more than £39,600 pa.

Benefits include 25 days holiday + the 8 statutory holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months’ service (loan plan scheme), share incentive scheme and superb career opportunities Group-wide.

HOW TO APPLY:

Hit "Apply Now" and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No Agencies please.