Workplace Consultant

Location: Surbiton, KT6 4BN, UK-wide -Travel to current offices in (Surbiton or Eastleigh). Travel to EMCOR UK customers will be required regularly.

Salary: Up to £65,000 per annum DOE + Car allowance

Working hours: 0800-17:00 Monday - Friday

Benefits: 25 Days Holiday + BH, Private Health cover + many other Flex Benefits (EMCOR UK discount scheme)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All are supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

Supporting the Head of Workplace driving EMCOR’s objectives and targets in delivering Workplace Solutions to our existing and future customer base.Acting as a point of contact for our customer's workplace strategy-related issues, serving as the key interface for the client and project team on chosen accounts. Develop and promote workplace experience strategies, in line with business needs as well as advocating workplace assessments. Identifying services/products required in support of improvement programs.

Drawing on the latest industry thinking and wider EMCOR UK capabilities, guiding clients through our process, identifying areas for support, and developing these into working projects, that meet client objectives and best practices.

What you’ll do:

• You will be working across 4 / 5 national customer accounts.
• Supporting our customers to identify and understand their current workplace issues (e.g. space utilisation, geographical location, RTO strategies, workplace experience, etc.)
• You will identify methods of obtaining additional data to support an evidence-based decision-making process.
• You will analyse the data solutions, to find the insights required to make recommendations for change.
• You will prepare presentations/reports to share your insights/recommendations and present.
• You will identify requirements for third-party support, managing fee proposals, and purchase orders and relationships.
• You will create project proposals and work closely with the on-site account teams to effect and deliver change.
• Build and own strong relationships within Client organisations to understand how the workplace is supporting the business strategy.
• Bringing new insights and solving problems using your experience, relationships, and analytical abilities.
• Analyse research from internal and external sources and develop it into a workplace project brief.
• Provide full feasibility studies of project proposals to improve the workplace experience across the customer account, identifying the cost/benefits for each.
• Apply Key Account Management principles to foster good working relationships at every level.
• Develop customer-focused workplace strategies aligned with clients' strategic objectives and industry best practices.
• Support the FM account teams in the creation of Continuous Improvement models to drive demonstrable ongoing value to the client, using the insights and data sources available.
• Providing insights into technological advancements and innovations that can help in making informed decisions and developing strategies across all accounts.

Who you’ll be:

• Ideally a member of a recognised Workplace/FM professional body (eg. IWFM / IFMA, RICS)
• Proven track record of leading successful workplace strategy projects, from conception to implementation.
• Ability to manage several customers working on concurrent projects, under tight time frames whilst meeting customer expectations.
• Proficient within workplace assessment tools (for example; The Leesman Index) with strong analytical skills an attention to detail. Comfortable in translating large data sets into compelling insights.
• Ability to interpret data quickly, understanding the real-life application of your analysis.
• Demonstrates strong stakeholder-management skills and can build trust and partnerships with various associates while understanding their needs and perspectives.
• Good Interpersonal communication skills.
• A high level of initiative, self-motivation, resourcefulness, and patience
• It is not essential to have Design / CAD skills however the ability to read, review, and understand all types of drawing information for key metrics is required.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

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