Welfare Officer

JOB OVERVIEW

To ensure each student, for the duration of their stay at the ISC, has access to an exceptional experience, through planned activities and by being responsive to students’ concerns, and requirements. In addition, to ensure the welfare, well-being, safety, and continuing security of students is protected and enhanced at all times. This role will require close working relationships with other relevant ISC and Surrey University teams.

ABOUT THE ROLE

• To be designated safeguarding lead for Surrey ISC ensuring the safeguarding log is kept up-to-date and is accurate.
• To be the main point of contact and liaison with guardians for under-18s.
• Coordinate and document Centre staff training in Mental Health First Aid, Safeguarding, and Prevent
• Ensure safeguarding issues are flagged in line with centre policy.
• Review attendance and investigate any Welfare issues that may be impacting student attendance.
• Ensure welfare concerns are highlighted to the Head of Progression & Support as necessary.
• Facilitate student involvement in Staff Student Liaison Committee and Student Council and any other network committees.
• Support students in transition activities and immersion events with Surrey University.
• To provide general admin support for the Centre as required and cover duties for other members of staff when absent and during peak periods.
• Promoting and safeguarding the welfare of students for whom you are responsible and with whom you come into contact.

ABOUT YOU

• Level 3 Qualification (Desirable)
• Previous experience of welfare support and pastoral care to students (Essential)
• Working within an educational environment (Essential)
• Safeguarding Training (Essential)
• DSL qualification or willingness to obtain within the first 6 months of being in post (Desirable)
• Relevant qualification or experience in coaching, mentoring or student support (Highly Desirable)
• First Aid Training (Desirable).

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.