Visitor Services Assistant

Job Title: Visitor Services Assistant

Location: Milton Keynes (MK3 6EB)

Salary: £9.55 - £11.85 per hour rising to £9.91 - £12.10 post probation

Job Type: Part-time / Permanent

About The Company:

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

About The Role:

We are looking for a Visitor Service Assistant to join our Retail and Admissions team.

As Visitor Services Assistant you will work within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales, purchases and issuing Multimedia Guides.

This role is visitor facing and as such uniform will be provided and a dress code is in place.

Please visit our website to see the Job Description and further details around the person requirements and job responsibilities.

About You:

You will be a team player, with a passion for amazing customer service and a strong sense of professionalism. You will be able to help with queries and any complaints in a calm and efficient manner. You will have a flexible approach to work and be comfortable working within a busy visitor facing role. Previous customer service / retail experience would be an advantage.

Working Hours:

Days of work will be 4 days per week on a rolling Rota, including every other weekend. Some evening hours will be required on occasion, to support during special events.

Normal working hours will be 7.5 hrs per day in the summer and 6.5 hours in the Winter between 9.00am and 5.45pm with ½ hour unpaid lunch break.

Hourly Rate & Benefits:

The hourly rate for this role is below, increasing following the successful completion of a 6-month probationary period.

Under 18's £9.55 (£9.91 post probation)

Over 18's £11.85 (£12.10 post probation)

Other Benefits Include:

• 33 days annual leave, per year (including statutory holidays), pro rata for part-time
• Company pension scheme
• Death-in-service
• Access to a healthcare cash-plan

Additional Information:

No agencies please.

At Bletchley Park Trust we take your privacy seriously. So that you can fully understand the way we use your data, please refer to our Privacy Policy for Recruitment, which can be found on our website.

If this sounds like the Visitor Service Assistant is the role for you, please click APPLY send your CV and Cover Letter setting out which vacancy you would like to apply for and explaining why you are suitable for this role.

Closing date for applications is Wednesday 15 May 2024

Candidates with the relevant experience or job titles of, Retail Assistant, Retail Customer Service, Customer Service Assistant, Retail Services, Gift Shop Assistant, Customer Care, Customer Service may also be considered for this role.