Visitor Experience Officer

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments

You’ll be reporting to Visitor Operations and Experience Manager, working in a team, at Lizard and Penrose. You'll be working at a variety of seasonally busy outdoor visitor sites such as Kynance Cove, Lizard Point, Gunwalloe and Penrose. Here you will experience the full flavour of coastal sites its beauty and challenges.

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Lizard and Penrose. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You’ll be sharing with others your love for your work and the place itself. You might be encouraging visitors to take a closer look at nature and landscapes cared for by the Trust. You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.

Please also read the full role profile attached to this advert.

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• in tune with the aims and ethos of the National Trust
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.