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Vehicle Off Road Administrator

Vehicle Off Road Administrator

Posted 6 March by Pertemps Birmingham Commercial
Easy Apply Ended
£12.02 per hour
Birmingham Business Park , West Midlands
Temporary, full-time
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Posted by Pertemps Birmingham Commercial
Fleet Administrator
Birmingham Business Park
Temporary ongoing
£12.02 per hour

About the Company:
A Global Fleet management company is looking to take on experienced Administrators to join their team due to continued growth of the business. This forward-thinking company with state-of-the-art offices are rapidly expanding, so this is the perfect time to join the fun and kick start a fantastic career.

Fleet Administrator position:
  • Responsibility for ‘Vehicles off Road (VOR)’ progression and updates
  • Manage daily work progress chases effectively to make sure status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate
  • Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering options
  • Identify trends and escalate network performance concerns to Vendor Management
  • Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given
  • Communicate to vehicle and commercial manufacturers regarding parts availability
  • Communicate VOR updates to stakeholders and the business
  • Assist with inbound call handling as required
  • Work with team to improve efficiency of the function, identifying process improvement opportunities
  • Chase customer authorisations when needed
  • Requesting roadside assistance for drivers when needed
  • Proactive and effective diary, task, activity, and action point management
  • Perform all other duties and special projects as assigned.

Experience and Skills required for the Fleet Administrator:

  • Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level.
  • General knowledge of vehicles and equipment managed regulatory requirements and garage operating procedures
  • Experience of working within a customer service-related role is essential, ideally in a service or contact centre environment
  • Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations
  • Comfortable working to targets and deadlines
  • Experience in the motor industry is desirable, but not essential
  • The ability to multitask and use own initiative to solve problems
  • Ability to prioritise own workload and proven experience of working to tight deadlines
  • A positive, confident, and approachable communication style, with the ability to adapt accommodate customers, colleagues, suppliers, and other contacts
  • Ability to deal with a variety of situations with diplomacy whilst remaining calm
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Consistently professional telephone manner when dealing with internal and external calls
  • Committed to delivery excellent customer service within agreed parameters

If you are available for an immediate start and are interested in this position, please click apply now and submit a copy of your up-to-date CV.

Reference: 52258975

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