Trust & Safety Advisors/Administrators x 3

The Job:

• £13.00 per hour plus holiday pay
• Hybrid - 1-2 days a week in the Oxford (OX4 area) office, remaining days work at home
• 37.5 hours per week - 9am-5:30pm, 5 days a week, working 1 out of every 2 weekends (both Saturday and Sunday)
• 6 months with the potential to become permanent 

Duties & Responsibilites:

• The primary responsibility for the role will be assisting with validation checks of advertisers so they can advertise their property or experience, and for customers to book properties or experiences safely through the company website
• Investigate suppliers and bookings using the information provided by the customer
• Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
• Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
• Understand and meet targets supplied so that we meet all customers’ needs as efficiently as possible
• Have the insight to provide new ideas which would improve and add to the current processes
• Make and respond to telephone calls and emails to assist customers with any additional checks we may need to validate them before activation/validate their booking before the check-in date
• Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
• Handle any issues associated with the misuse of a customer’s account that would affect travellers
• Investigate existing suppliers for suspicious or fraudulent behaviour
• Evaluate the risk that an existing customer would pose to the companyUse in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner

Required Skills & Qualifications:

• Exceptional attention for detail & high-quality research skills
• Active interest in the internet fraud world and a keen desire to learn new skills
• Problem solving skills with the willingness to take ownership and resolve issues
• Ability to listen and communicate well with an excellent telephone manner
• Excellent written skills with proper grammar usage and thorough, yet concise verbiage
• Good time management and self-organization
• Ability to keep calm under pressure
• Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
• Being an open and honest team player
• Desire to thrive in a hardworking team
• Ability to challenge ideas and ask questions
• Demonstrate pro-activity and responsibility

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.