Trade Floor Support Engineer

Job Summary:

We are currently looking for a Trade Floor Support Engineer role on behalf of one of our reputable Financial clients based in Canary Wharf. You will be providing remote and deskside support to the hardware and software devices used by those on the Trade Floor.

Skills/Experience:

Experience working in finance industry

Deskside support technical experience operating within a complex environment with demonstrable experience in providing second level technical support within a team.

Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation

Broad understanding of financial markets

Demonstrable experience of project management methodologies

Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills

Excellent experience of supporting operating systems and applications within a business environment

An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system

Ability to work well under pressure and to tight timescales

Excellent communication, interpersonal and customer care skills

Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN and Exchange 2010 onwards.

Experience of market data feeds and troubleshooting Excel Add-ins.