Trade Counter Assistant

Job Title: Trade Counter Assistant

Location: South Yorkshire

Job Type: Permanent, Full Time

Salary: Around £30,000 + Bonus

Schedule: 7am - 5pm Monday to Friday, 8am-12pm Saturday on a rota basis

Company Overview:

Our client is a leading distributor of plumbing, heating, and bathroom supplies, catering to both trade professionals and DIY enthusiasts. With a strong presence in the market, they pride themselves on providing excellent customer service and quality products.

Position Overview:

We are seeking a dedicated Trade Counter Assistant to join our client's team. As a Trade Counter Assistant, you will play a key role in providing exceptional service to our customers, assisting them with product inquiries, orders, and ensuring their needs are met efficiently and effectively.

Responsibilities:

• Greet customers warmly and assist them with product inquiries, orders, and recommendations. Provide knowledgeable assistance on product features, benefits, and usage.
• Process customer orders accurately and efficiently using our client's internal systems.
• Ensure orders are fulfilled promptly and accurately.
• Monitor stock levels on the trade counter, replenishing products as needed to ensure availability for customers.
• Assist with inventory management tasks as directed.
• Collaborate with the sales team to promote special offers, new products, and upsell opportunities to customers.
• Actively engage in sales initiatives to drive revenue growth.
• Complete various administrative tasks such as filing, data entry, and maintaining customer records. Assist with maintaining a clean and organised trade counter area.

Requirements:

• Previous experience in a customer-facing role, preferably within a retail or trade environment.
• Strong attention to detail and accuracy in order processing.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and proficiency with MS Office applications.
• Flexibility to work the required hours, including Saturdays on a rotational basis.

Benefits:

• Bonus - creating a high earning potential and incentives.
• Opportunities for career development and advancement within the company.
• Employee discounts on products.
• Pension scheme and other benefits.
• Financially secure business with excellent staff retention and reputation.

If you are a motivated individual with a passion for delivering outstanding customer service, we encourage you to apply today!

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.