Tool Hire Driver/ Fitter

Main Purpose

To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area. Driving

Sales & Service

• Ensure profitable customer relationships are built andmaintained, including complaint resolution, preparing customerorders,loadingandunloadingsafelyandsatisfactorily, ensuring any technical problems, faults and repairs are dealt withefficiently
• Loading and unloading the vehicle with small plant, tools and alloy towers.
• Ensuresalesordersanddeliveryschedulesareprocessedaccuratelyandpromptly
• SupportingallCompanyinitiatives
• Followingplanstocontinuouslyimprovecustomerexperience - representing the company , meeting different customers and driving to different locations on a daily basis.
• Administration - Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
• Health & safety - ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements;H&S certification maintained.

• Understandinglocalmarketissuesandcommunicateto Manager to supportsalesgrowthplans

• Administration - All sales orders processed promptly; maintenancerecords in relation to hired products are kept up to date;cashpaymentsprocessed in line with company procedures.
• Carrying out daily and weekly vehicle checks.
• Assistsupervisorwithmanagingstocklevels, including incoming goods checked against delivery tickets, andparticipatein stock takesasrequired.

• Assistsupervisorwithmanagingstocklevels,incoming goods checked against delivery tickets, andparticipatein stock takesasrequired.
• Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day.

Product Knowledge

• Ensure that product knowledge is up to date and applied accurately in customer conversations

• Provide specialist advice and product information

Presentation

• Assistsupervisorwithmanagingstocklevels,incoming goods checked against delivery tickets, andparticipatein stock takesasrequired.

Skills, Knowledge and Experience

Essential

• Full, clean driving license is essential - a class 2 (Category C) licence is essential and a valid CPC card and Digi Tachograph card.
• Working knowledge ofappropriate Health & Safety legislation
• A relevant understanding of the marketandproductknowledge
• Ability to work on own initiative andaspartofa team
• Flexibleandenthusiastic attitude
• Must be committed to delivering great customer experiences
• Able to create and maintain successfulrelationships
• Goodorganisationalskillsto managestock
• Previous experience within the Tool Hire industry is preferred not essential
• Have a good understanding of the mechanical aspect of servicing and fixing of machinery.

Desirable

• GCSEs (Or equivalent) - Maths &English
• Experienceinasales/customer focusedrole
• ITliterate
• HGV driving experience is not essential, newly qualified drivers are also welcome.

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 127 branches and over 3000 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the 'MKM family’ for everyone. We hope you will join us on our journey!