Technical Support Fluent Dutch

Job Specification for Specialist Technical Support: Fluent Dutch required

Below is a summary/key points of role however, a more comprehensive job spec can be shared

100% REMOTE - can be based in UK or Netherlands

Benefits for UK Specialist Technical Support

• Remote working
• Bonus: 15% of base salary
• 25 days holiday + Bank (33 days)
• Pension they offer 4%/7%, 5%/8%, 6%/9%, 8/11% .
• Life Insurance - 4 x the base salary
• Long Term Disability Insurance
• Optional Medical (premium paid by company, tax paid by employee)
• Dental insurance (50% paid by company, 50% paid by Employee)

1. **Deliver Exceptional Customer Engagement**: The role involves providing technical support to ensure customer satisfaction and engagement.

2. **Technical Proficiency**: Analyse and resolve technical issues related to software applications, data sources, and integrations.

3. **Product Knowledge**: Develop and maintain expertise in the company's product offerings, support policies, and methods.

4. **Customer Satisfaction**: Meet or exceed customer expectations and satisfaction objectives by delivering timely and accurate solutions.

5. **Communication Skills**: Effectively communicate with customers, providing regular updates and setting appropriate expectations.

6. **Documentation and Governance**: Follow standards for tracking and documenting support cases, create training materials, and update documentation.

7. **Stakeholder Management**: Collaborate with internal teams and external customers to facilitate issue resolution and advocate for customer needs.

8. **Knowledge and Expertise**: Stay updated on product knowledge and deliver internal training when necessary.

9. **Planning and Ownership**: Take initiative, meet deadlines, and take ownership of support cases throughout their lifecycle.

10. **Qualifications and Experience**: Relevant degree or experience in technical support, ability to work in a fast-paced environment, and proficiency in customer engagement software and applications.

11. **Technical Skills**: Understanding of Unix and MS Windows platforms, web application servers, virtualized server environments, and operating systems.

12. **Personal Attributes**: Remain flexible, curious, motivated, patient, and demonstrate a good work ethic.

13. **Language Requirement**: Must be Dutch speaking.

If your application is successful, for Specialist Technical Support you will be contacted shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk