Technical Support Engineer

Technical Support Engineer

Offering £26,000 - £28,000 Basic Salary based at Harrogate Office.

Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector. Due to continued growth, they are now seeking to recruit a Technical Support Engineer to enhance its technical operations commitment to B2B and B2C end-users. This is a full-time, permanent position based onsite in Harrogate.

As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels.

The successful candidate will have the ability to work individually whilst being part of a team, supporting level 1 operatives and being a point of escalation for more complex issues, responding to information requests from customers, reacting to alerts from the Network Monitoring Systems and providing remote assistance to their on-site engineers.

Technical Support Engineer - Key Responsibilities

• Deliver a high level of technical support to all of our client’s customers and remotely assist infrastructure and onsite engineers.
• Provide day to day support, acting as a point of escalation for the level 1 operatives.
• Handling 2nd Line technical support cases/tickets from our client’s customers.
• Ensure that the Company’s SLAs are met in relation to service delivery and call handling.
• Report to management on any issues that are impacting negatively on the business.

Technical Support Engineer - Requirements

An excellent understanding of the systems, being able to prioritise a heavy workload and to proactively identify and resolve potential issues.

Utilising good organisation and time management skills with a working knowledge and understanding of: -

• Wi-Fi standards and general wireless principles
• SNMP protocol;
• VPN and tunnelling technologies; and
• Security protocols and firewalls
• Service desk/technical support experience
• Experience supporting or testing LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and/or DHCP servers

The Technical Support Engineer position offers a competitive basic salary plus benefits. This is a full-time, permanent position, working 5 day rota Monday - Saturday, based on site in Harrogate.

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame please assume your application has been unsuccessful for the position of Technical Support Engineer.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.