Technical Support Engineer

Technical Support Engineer
Role - Run technical checks and investigate technical issues to maintain a healthy technical environment
Location - remote Warrington office as and when needed; Must be based in the North West UK
Salary - £25,000 - £28,000 + benefits

• Are you a Technology Graduate or someone with 12+ months experience in a similar role?
• Are you familiar with networks and VPN's?
• Do you have a proactive attitude to learning new skills and concepts?

The company are a leading software vendor who support over 1000 customers using the solutions, maintaining critical connections and ensuring smooth operations. This Technical Support team conducts regular checks, manages credentials, and maintains remote connections to prevent issues. You will monitor server health daily including analysing CPU, disk, memory, and SQL outputs, predicting future issues, and projecting data growth impacts. This is a great opportunity for a graduate who is keen to learn a lot quickly!

Responsibilities - Technical Support Engineer

• Run daily sever health checks for customers including analysing CPU, disk and memory
• Raise customer issues and monitor colleague requests for help
• Investigate technical problems and customers' systems
• Investigate and write SQL statements

Requirements - Technical Support Engineer

• 12 months or more experience in a similar role i.e. 1st line support, technical or IT support
• Familiarity with networks and VPNs
• Proficiency in Windows-based operating systems
• Understanding of SQL Server with the ability to write SQL statements
• Proactive attitude to learning and skill acquisition
• Advantageous skills include knowledge of Powershell, proficiency in programming languages, and experience working with VMWare ESXi

For more information, please contact Katie at Matched Group.

Technical Support Engineer / IT Support Engineer / Technical Support / IT Support / 1st Line Support / First Line Support