Technical Support Engineer

Technical Support Engineer Required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Commissioning Engineer.

If you are a Technical Support Engineer, please do read on:

The Aura Technical Support Engineer (TSE) will be the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills.

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and meeting deadlines
• Excellent verbal and written communication and interpersonal skills
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Time management skills and attention to detail
• Demonstrate Technical Training and Mentorship
• Ability to troubleshoot basic to intermediate AV and video teleconferencing issues
• Demonstrated understanding of AV room schematics as well as floor plans
• Reliable team technical resource for subject matter
• Proficient with workplace databases and tools

• Holiday entitlement - 25 days per year plus 8 bank holidays.
• Duvet days - You are entitled to 3 duvet days per annum. These are days that can be taken at any time during the annual leave year, without notice.
• Training - The Company will provide regular training appropriate to your duties and role in the Company.
• Company's Wellbeing Programme Help@Hand
• Aura Benefits Hub
• Standard pension scheme
• Monday to Friday - 9am - 5.30pm