Technical Support Advisor

Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch!

I am recruiting for a Technical Support Advisor for a fast-growing IT company based in the Altrincham area.
The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.

The salary is £24,000pa with an OTE of £25,200pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm and overtime is usually available, paying double time.

What will you be doing as Technical Support Advisor?

• Handling any incoming customer queries via telephone, email & live chat
• Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
• Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
• Develop an in-depth knowledge of the companys products and services
• Manage a busy workload and assess priorities
• Accurately record all information and dialogue with the customer on internal system
• Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
• Knowledge or experience within a Telecoms, IT or Technical environment is desirable
• The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
• Proactive and solutions focused approach to work
• Excellent communication skills, with ability to deliver the message with confidence and empathy
• Must be able to listen well and really pinpoint the issue needing to be resolved
• Enjoy working as part of a team, and have the drive to work from own initiative

What will you get in return for your work as a Technical Support Advisor?

• The salary is £24,000pa with an OTE of £25,200pa
• Overtime available each month paid at double time
• Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm.
• Weekend shifts are remote based
• Holidays: 25 days holiday + bank holidays
• Opportunities for progression and personal development
• Chance to join a fun, dynamic working environment

If this sounds like a role you will LOVE, please send your CV today!

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