Technical Services Manager

Technical Services Manager - IT Services/Security Services Provider

Rome (Hybrid role) - €65-75 + 10% Bonus

Description:
We are looking for a qualified Technical Account Manager to oversee and address our customers' technical needs. Proving technical service & ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product, and business knowledge to support the customer journey and strengthen customer relationships.

The Role:

• Manage accounts - supporting post-sales processes.
• Oversee your accounts for trends and health.
• Value-based account management - make sure our customers enjoy top features.
• Address all product-related queries in timely manor.
• Educate customers to use products effectively.
• Provide Product/R&D with customers' feedback to help identify potential new features or products.
• Analyzecustomers' needs and build mitigation plans with added features to meet their requirements.
• Establish best practices.

Requirements:

• Solid tech background with cybersecurity experience.
• Data-driven with high analytical skills.
• With cybersecurity startup experience - a huge advantage.
• Proven work experience as a Technical Account Manager/Sales Engineer/Product Manager (outbound)/Project Manager - 3+ years of experience.
• International experience with security vendors.
• Ability to grasp customers' needs & suggest timely solutions.
• English speaking.

Technical Services Manager - IT Services/Security Services Provider

Rome (Hybrid role) - €65-75K + 10% Bonus