Technical Consultant

Technical Consultant

Location: Edinburgh - Bristol

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

In this role you will be responsible for providing technical consultancy and support to staff, external clients, and their advisers. You will be an expert in Pension and / or Life products, legislation, regulation, and provide specialist technical support on a variety of LBG, Diligenta or legislative/mandatory driven projects.

What you will be doing

• You will be a Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers.
• Addressing and resolving complex legislative, product, compliance and nonstandard process queries
• Providing technical consultancy and support to Operations in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls.
• Supporting the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release.
• Analysing referral trends, providing feedback and implementing improvement activity to reduce queries by initiating process changes and/ or providing technical training.

What we are looking for

• Technical Expertise - Life and/ or Pensions.
• Experience working with procedure guides either writing or reviewing.
• Compliance and legislative awareness.
• Experience with Platforms such as BaNCS.
• Effective coaching and training skills.
• Project experience

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits