Supporter Administrator

Supporter Administrator
Location: HQ, WWT Slimbridge Wetland Centre
Salary: £24,405 per annum
Hours: Full Time, 37.5 hours per week
Contract: Fixed Term or secondment for 12 months

About The Role

Members are at the heart of WWT. They provide crucial support to wetlands in many ways; some give money, some give time, others are vocal in their support, and it’s important that we recognise and celebrate them all. As Supporter Services Administrator you will play a vital role in delivering excellent supporter care and stewardship, and in ensuring our supporter’s voices are heard and fed into decision making.

As Supporter Administrator, you’ll join a growing but established team delivering front-facing supporter care to a large diverse supporter base. You’ll be responsible for fulfilling WWT’s subscription products e.g., membership and adoptions, responding to supporter enquiries, helping to efficiently process supporter gifts, and keeping accurate supporter records.

This is a full time fixed term or secondment role for 12 months to cover an internal secondment within the Supporter Services team.

About You

The ideal candidate will be:

• Self motivated and proactive with a passion for good customer service
• Confident and professional telephone manner, dealing with both inbound and outbound calls
• Experienced in working with a CRM database, income processing and managing general administration.
• Organised, able to prioritise effectively and work with high levels of accuracy

An understanding of the importance of data protection and GDPR in handling supporter's personal data is also vital to this role.

If you want to join a friendly team who is passionate about the power of wetlands and providing the best possible experience for our supporters then click apply.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing date: 13th May 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

No agencies please.