Supply Chain Customer Specialist

Are you ready to play a pivotal role in the smooth operation of a complex supply chain across the UK and Europe?
We're looking for a Supply Chain Customer Specialist to join our client's dedicated team in Lincoln. This is your chance to become an integral part of a system that ensures excellence in customer service and logistics operations.

About the Role:In this vital position, you'll manage a portfolio of customers, oversee complex order processes, and handle shipping and returns. Your ability to resolve queries efficiently and maintain strong relationships will be key to your success.

What's on Offer:
Competitive Salary: £28,000-£32,000, reflecting your expertise.

Flexible Working Environment: A hybrid model with 2-3 days per week from home.

Holiday Allowance: 25 days of leave to relax and recharge.

Exclusive Benefits: Private healthcare, a bonus opportunity, and an employee assistance program to support your well-being.

Work Hours: Monday to Friday, 8:30 am - 5:00 pm.

Your Responsibilities:

• Efficient execution of order management processes.
• Prompt resolution of customer queries and complaints.
• Informing customers about order status, invoices, and contract balances.
• Executing customer service and supply chain strategies.
• Supporting improvement projects and commitments.
• Handling general issues and escalating complex ones as needed.

Qualifications:

• SAP knowledge preferred.
• Excellent communication skills.
• Passion for delivering exceptional service in a supply chain setting.
• Ability to thrive in a fast-paced environment.

This is a 1-year fixed-term contract with the likelihood for it to become permanent. If you're looking for a role that challenges you and allows you to grow in the field of supply chain, we would love to hear from you. We are conducting initial interviews as soon as possible, with the second stage planned for mid-April.
Embark on a journey with a team that's at the forefront of global logistics.

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