Storyteller Giants & Carrick x 6

Giant’s Causeway property welcomes visitors from all over the world and we have a number of exciting opportunities- to join us as in the storyteller team. Working within a bustling atmosphere as part of passionate team this role plays a core part in providing fantastic customer service.

You will support the Visitor Experience Officers by providing guided tours to the Causeway, engaging with visitors at the Visitor Services Desk and ensuring our visitors receive a warm welcome. You will deal with customer enquiries to help them enjoy their visit and you will be based at Giant’s Causeway but may be required to work across other sites.

Hours: This is a fixed term flexible contract to meet operational need and you could be working 5 days out of 7 including weekends and Bank/Public holiday.

Contract: Fixed term contract until 5th October 2024

Salary: £11.64 ph

Flanked by the wild North Atlantic Ocean and landscape the Giant’s Causeway is set in Northern Irelands only World Heritage Site surrounded by dramatic cliffs, for centuries it has inspired artists, stirred scientific debate, and captured the imagination of all who see it.

You’ll be part of the team who welcomes and engages with our visitors from all over the world to this special place. You will engage with all our visitors to inspire support through membership and help visitors to enjoy their day.

As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a member of the storyteller team it’s your role to ensure that the welcome our visitors receive is perfect and that they have an amazing experience.

Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent.

This job is all about ensuring our visitors have a great experience, To be fantastic in this role, you’ll need to;    

• You'll be delivering guided tours and bespoke experiences with flair, so you'll need to be able to hold a space and engage with a mixed audience and deliver demonstrations.
• Be able to assist in the delivery of new events and activities. 
• Gain feedback to help identify new opportunities.
• Have great people skills, enabling good working relationships with those in your team and across the property. 
• Prioritise the well-being and safety of our visitors in the outdoor environment, and confident to be a first aid responder for the site on a rota basis.
• Be able to carry out day-to-day safety checks across the wider site. 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Tax-free childcare scheme
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme 
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.