Store Manager - Ladies Fashion Retailer

A fantastic opportunity for a Store Manager to work for a Ladieswear fashion retailer, who have stores across the UK high street, selling items such as clothing, accessories and footwear.

Duties

• Ensure all actions are governed by company KPI’s and objectives.
• Maximise and drive branch sales to set company targets.
• Minimise branch stock loss and control branch costs within company budgets.
• Ensure that the company’s policies and procedures are adhered to at all times.
• Recruit, train and develop branch staff to a pre-determined level of efficiency that is acceptable to the company.
• Maintain exceptional store appearance and merchandising standards that complies with their vision.

SALES/CUSTOMER SERVICE

• Ensure customers are provided with a courteous, helpful service and assistance when advice is requested.
• Motivate and managing staff to increase sales and ensure efficiency.
• Ensure the branch and staff comply with all the laws relating to selling as laid down by the company.
• Respond to customer complaints and comments.
• Promote the company locally utilising social media platforms and liaising with local schools, newspapers and the community in general.
• Builds an atmosphere within store to encourage customers to return.

DISPLAY AND PRESENTATION

• Organise and launch promotions, displays and events.
• Implement branch layout as per guidelines.
• Check stock deliveries are implemented on the sales floor as priority and maximise sales from full price and new lines across the collections/ floor.
• Understand the local market and the stores position within it.

MAINTENANCE/HOUSEKEEPING

• Ensure all areas on and off the sales floor are cleaned regularly and that a high standard of hygiene is maintained.
• Ensure the branch is maintained in a safe condition and in line with the Health and Safety at Work Act and to refer any issues to your Divisional Manager.

STORE PROFITABILITY & LOSS

• Ensure store controllable costs are monitored regularly.
• Ensure all utilities, i.e.: heating, lighting and water are used in the most economical manner.
• Ensure there is no company property abuse; this includes stationery, telephones and cleaning materials.
• Comply with the company Loss Prevention Manual.
• Manage stock levels and making key decisions about stock control.
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Evaluate staffing levels and costs for most effective cover of the store.

• Control branch stock loss levels to within the company budgets.
• Protect the company against theft from the till by observing the security regulations at the cash desk.
• Make maximum use of store security systems and company policies with regard to bag checks, lockers and shoplifting procedures.
• Ensure the security of the store keys.
• Be aware of all possible areas of stock loss with regard to admin stock control and pilferage.
• Be aware of the necessary actions to be taken in the event of an emergency and supervising these quickly and efficiently as detailed in the company policies.
• Ensure correct security measures are carried out when taking monies to and from the bank.

• Be responsible for all cash reconciliation within the branch.
• Carry out daily/weekly administration procedures in line with company policy.
• Prepare the branch for stock takes and maintain processes in store.

STAFF

• Maintain staff levels/recruitment to the agreed weekly budget.
• Maintain high standards of appearance of staff.
• Ensure all members of staff are fully aware of their job responsibilities within the guidelines of their job description.
• Ensure the maintenance of accurate personnel details in store and sent to Head Office.
• Carry out staff appraisals as directed.
• Be responsible for general welfare and discipline of sales staff through liaison with their Divisional Manager.
• Ensure all legal employment notices are displayed and maintained on the notice board as directed by the company.

TEAM WORKING

• Actively promotes the benefits of excellence in teamwork.
• Seeks to build balanced and diverse team.
• Develops team to ease difficulty of colleagues.
• Knows the strengths and weaknesses of each team member.
• Appropriately responds to team members as individuals as a team.

TRAINING AND DEVELOPMENT

• Actively seeks development opportunities.
• Reassures, guides, helps and support colleagues to achieve right first time.
• Develops colleagues to be able to run the store in their absence.
• Gives colleagues the time to grow and learn from their mistakes.
• Delegates to junior management to head up Divisional Manager visits.

COMMUNICATION

• Liaise with Division Management on all matters, including those regarding branch staff control as required.
• Be aware of which personnel to contact at Head Office for information and advice.
• Update colleagues on company performance, new initiatives and other pertinent issues.
• Attend area meetings as requested.
• Communicates regularly to help colleagues achieve goals.

HEALTH AND SAFETY

• Be responsible for personal safety at work by observing company regulations.
• Ensure that actions do not endanger the safety of other members of staff or the public.
• Report potential hazards to Division Management immediately.
• Be responsible for maintaining the hygiene standards and cleanliness of all areas of the store including the staff room.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.