Spa Supervisor

Spa Supervisor - Full time, permanent

Location: Nr Tilbury, Essex

Salary: £24,000.00-£26,000.00 per annum (depending on experience)

We are seeking a qualified and experienced Spa Supervisor to lead a team of therapists in a beautiful boutique hotel spa, based in Essex. The ideal candidate will have a minimum NVQ Level 3 qualification in Beauty Therapy, along with at least 2 years of experience in the health and beauty industry. Supervisory experience is essential, particularly in leading a team of therapists. Familiarity with ELEMIS products or training would be advantageous.

Skills and Knowledge Required

- NVQ Level 3 (required)

- Strong business acumen

- Sales and marketing experience

- Excellent interpersonal and communication skills

- Exceptional guest service skills

- Demonstrated success in leadership

- Proficiency in computer operations

- Experience with Trybe system is desirable

Specific Duties

**Financial Performance:**

- Assist in driving spa revenue and profit targets

- Monitor key performance metrics such as therapist utilisation, room occupancy, retail sales percentage, and income per hour

- Control stock security and minimize loss through effective stock management systems

**Operational Standards:**

- Implement and maintain controls and procedures to ensure highest standards and efficiencies within the spa

- Supervise therapist and reception teams, ensuring adherence to spa standards

- Maintain data integrity of spa systems and respond promptly to guest comments

**Sales & Marketing:**

- Support in creating and delivering effective sales and marketing strategies

- Utilise targets and commission structures to increase sales and profit

**Training & Development:**

- Ensure effective training for therapists to meet industry standards

- Foster communication channels between spa team and other hotel departments

- Facilitate succession planning and ongoing development programs for therapists

**Health and Safety:**

- Proactively support the Health and Safety Policy of the hotel

- Ensure compliance with COSHH regulations and Fire Safety Policy

- Adhere to safe working practices and complete Risk Assessments

**Other:**

- Adapt to changing customer demands and provide suggestions for improvement

- Flexibility to work shifts as required, including weekends

- Pool plant training is desirable

Benefits

- Discounted or free food

- Employee discount

- Free on-site parking

Hours: 8-hour shifts, 5 days across 7 days a week

Experience

- Team Management: 1 year (preferred)

- Health and Beauty: 2 years (preferred)

- ELEMIS: 1 year (preferred)

Submit your application today !