Software Support Analyst

Software Support Analyst needed by this leading fintech business based in their Brentwood head office. The Software Support Analyst will be responsible for providing 1st and 2nd line application support to their clients on their key application. The role involves troubleshooting, diagnosing, and resolving issues and delivering world class customer service to their clients

Key Responsibilities

• Provide first and second-line support for application issues, including identification, logging, analysis, and resolution.
• Collaborate with IT and business stakeholders to understand system requirements and business processes.
• Monitor application performance, prepare maintenance plans, and execute upgrades.
• Document all technical issues and resolutions in the support knowledge base.
• Assist in the training of users on the effective use of systems.

They right person will have:

• Proven experience in application support or a similar role.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills and the ability to interact professionally with a diverse group of clients and staff.