Software Developer Apprentice

About us:

IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions.

We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.

Overall purpose of the role:

The Delivery team, within the Operations department, operates in an enterprise environment following a proven delivery methodology. Performing installation, configuration, testing and development of customer bespoke business systems, software, and applications within existing standards and predetermined timescales.

The role holder will:

• Own all work from creation to completion that has been assigned by the supervising Technical consultant.
• Be responsible for proactively taking part in IPI-led training, culminating in both ElasticCX, IPI’s proprietary Contact Centre, and Genesys Cloud CX certification.
• Assist the Technical Consultants with supervised Project build work tasks, scripting, and development of features inside of the platform for the customer project.
• Assist the Managed Services Team, when required, with troubleshooting and fault resolution of any tickets with a customer and product for which they have been trained.
• Provide quality technical excellence in all deliverables to the supervising Technical or Principal Consultant.
• Work with the Project Management Office and Project Managers when planning in activities and ensure that all work is understood and conforms to IPI Delivery best practice.
• Work on small project development activities such as automation to enhance features for customers and record the activities for re-use with other customers.

Personal qualities:

• Proactive in all aspects of work and tasks assigned.
• Strong analytical skills and a problem-solving mindset.
• Ability to work collaboratively in a team environment.
• Presents a professional image when interacting with colleagues, customers, suppliers and stakeholders.
• Influences decision-making and takes ownership of resolving issues to customers' satisfaction.
• Displays a customer experience mentality, pragmatism, and professionalism.
• Possesses strong planning, organisational, reporting, analytical, and problem-solving skills.

Entry requirements:

• 7 GCSEs total
• English GCSE grade D or above
• Other 6 GCSEs, including Maths, to be C or above
• You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Terms of employment:

• Normal hours of work are 40 per week, the requirement initially is for 5 days a week in the Manchester office

Salary:

• £18,000 per annum

Benefits:

• Office based for the first 6 months, with the possibility of moving to hybrid working thereafter.
• Generous holiday allowance
• Healthcare  benefits

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship, the position is not guaranteed at the end and may be subject to a final interview and success decision by IPI.  

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!