Administrator

Settlements Administrator

Bolton

Role Purpose

• Deliver exceptional levels of service in respect of the handling of client instructions.
• Ensuring adherence to relevant FCA regulations.
• Manage and mitigate risk, including to the firm’s reputation.
• Ensure adherence to service level agreements.

Key Responsibilities

• Ensure all issues are resolved in a timely manner.
• Ensure all consumers are provided with clear information and are kept appropriately informed before, during and after execution as per TCF (Treating Customers Fairly) guidelines.
• Support other Operational Teams where required.
• Advise the relevant stakeholder of all outstanding and current issues.
• Adhering to all procedures and regulatory requirements

• Reconciliation of cash into and out of business and client bank accounts.
• Accurate processing of payments in accordance with SLAs.
• Prompt investigation and resolution of errors and discrepancies.
• Preparation of the daily Client Money reconciliation.
• Preparation of monthly commission runs.
• Monitoring and management of debtors and creditors.

Secondary Responsibilities

• Research for projects as and when required.
• Attending relevant training courses as and when required
• Maintain high levels of personal development.
• On-going development of the team
• General office duties; scanning, filing, typing, faxing, e-mail.
• Carrying out other appropriate duties as requested, this description is not exhaustive.
• Continual process improvement.

Individual Conduct Rules

• To act with integrity
• Act with due skill, care, and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators.
• Observe proper standards of market conduct.
• Act to deliver good outcomes for retail customers.

Standards Expected

• Meet both internal and external SLAs.
• Take part in continued professional development.
• Undertake mandatory training within set deadlines.
• Follow industry regulations and be committed to the up-keep and use of company policies and procedures.

Behaviours Expected

• Investor focus, placing retail investors at the heart of everything we do and always acting to deliver good investor outcomes in line with the consumer duty.
• Promoting positive relationships with all clients and partners.
• Encouraging individual achievement for ourselves and each other to develop outstanding employees and teams.
• Strong collaboration and co-operation between all teams and individuals.
• Valuing excellence, celebrate achievement and strive to achieve outstanding service quality.
• Openness, innovation and respect for each other's opinions and decisions.

Monitoring Arrangements

• Your adherence to the above will be monitored via the appraisal process, which will assess personal and professional conduct and behaviours.

Essential skills

• Ability to prioritise and meet deadlines.
• Excellent written and verbal communication skills with internal and external stakeholders.
• Logical approach to problem solving.
• Ability to problem solve and deal with complex queries.
• Strong numerical skills.
• Good attention to detail .
• Ability to work in a fast-paced working environment.
• PC literate.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.