ServiceNow Administrator

Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester. The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives.

Key Responsibilities:

• Administering the ServiceNow platform
• Managing business services and configuration item relationships within ServiceNow
• Supporting ServiceNow discovery tool for CMDB
• Installing and testing updates and new releases
• Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications
• Configuring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations
• Developing UI forms, fields, notifications, workflows, and JavaScript server/client code
• Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows

Requirements:

• Prior experience as a ServiceNow Administrator or in a similar role
• Experience in implementing ServiceNow processes and functions
• Knowledge of LDAP/Active Directory is advantageous
• Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3)
• Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes
• ITIL Foundation certification is highly desirable
• Interest in and aptitude for understanding and supporting new technologies

Job Title: Service Now Administrator

Working From Home: Hybrid (2 days a week onsite)

Job Type: Permanent

Salary: £55,000 - £65,000 Depending on experience

Location: M4 1FS (Manchester City Centre)