Service Support Specialist Heavy Plant

Posted 1 May by Shorterm Group
£40,000 - £45,000 per annum
Aylesford , Kent
Permanent, full-time
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Posted by Shorterm Group
Job title:
Service Support Specialist (Heavy Plant)

Job location:
Larkfield (Aylesford, Kent)

Salary:
£40,000 - £45,000

Hours:
40 hours per week
Monday - Friday
8am - 5pm

Duration:
Permanent

Start date:
Immediate

Benefits:
25 days holidays - Plus Bank Holidays
3 x salary life insurance

Client Summary:
A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.

Position Summary:
Service Specialist providing all aspects of technical support for customers / dealers and colleagues. Working closely with the Service Controller and Service Manager a 3 - 6 month training period to be given to bring candidates up to speed on company products

Duties include:
* Providing technical support across a wide range of Heavy Plant and Light Equipment
* Use of SAP systems to order and manage parts stock
* Manage customer relationships in relation to - Service / Repair / Warranty queries.
* Proactive use of Telematics / BOTIS System to manage ongoing service / maintenance packages.
* Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues
* Working closely with the Service Controller to ensure timely "In Field Product Support" and eligibility for warranty repair work
* Set up and continually update a knowledge database that is accessible by all in the
Product Support office

Person Profile/Experience:
* Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller
* Good Technical Knowledge
* Good Customer Service Skills - (Customer Facing)
* IT Literate
* SAP Experience (desirable but not essential)

Contact Information:
James Bell

Email:

Required skills

  • Service Desk
  • Technical Services
  • Product Support
  • Service Manager
  • Heavy Plant
  • Service Controller
  • Construction Machinery
  • Hire Desk

Application questions

Do you have Experience with heavy construction plant?
Do you have SAP Experience?
Are you happy with salary advertised?

Reference: 52568917

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