Service Helpdesk Coordinator

Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000

About the Company

We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team.

Service Helpdesk Coordinator - Job Purpose

To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.

Service Helpdesk Coordinator - Salary & Benefits

• Salary up to £25,000 basic dependent on experience in a similar role.
• 10% Annual Bonus
• Pension
• Healthcare
• up to 25days holiday + bank holidays
• Company Events
• Wellness

Service Helpdesk Coordinator - Responsibilities

• To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
• To manage the maintenance office administration systems.
• To manage & update computerised PPM and work records.
• To ensure PPM work orders are produced via help desk orders and documents.
• To respond on the telephone/email to client requests and dispatch the appropriate engineer.
• To manage and produce reports, survey data and general maintenance related business letters.
• To input completed work orders and produce associated reports from the database.
• To monitor outstanding work orders and produce backlog reports.
• To assist in invoice disputes by document preparation and control.
• Motivate and manage other Admin staff and manage their training requirements.
• Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant.

About Us

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