Service Director

Service Director
South West, England
£80,000 - £90,000 per annum + Car/Car Allowance, Bonus, Benefits

Our client are a leading provider of innovative HVAC solutions, committed to delivering cutting-edge technology and exceptional service to our clients. With a strong focus on sustainability and efficiency, our client strives to be at the forefront of the industry.

Role Overview: Your main responsibility will be to oversee the service engineering department, ensuring the highest level of technical expertise and customer satisfaction. You will play a key role in developing and implementing service strategies, managing a team of service engineers, and driving continuous improvement initiatives.

Key Responsibilities:

• Lead and manage the service engineering operations, providing guidance, mentorship, and support to the teams.
• Develop and implement service strategies to optimise efficiency, quality, and customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless integration of service activities with other departments, including sales, engineering, and operations.
• Establish and maintain strong relationships with clients, acting as a trusted advisor and addressing their technical needs and concerns.
• Oversee the planning and execution of service projects, ensuring adherence to timelines, budgets, and quality standards.
• Drive continuous improvement initiatives to enhance service processes, procedures, and performance metrics.
• Stay updated on industry trends, emerging technologies, and best practices, and incorporate them into our service offerings.
• Provide regular reports and updates to senior management on service performance, KPIs, and strategic initiatives.

Requirements:

• Experience in the HVAC industry, with a focus on service engineering and management.
• Proven track record of leadership and team management, with the ability to inspire and motivate others.
• Strong technical expertise in HVAC systems, including installation, maintenance, and troubleshooting.
• Excellent communication skills, with the ability to interact effectively with clients, colleagues, and senior management.
• Demonstrated ability to develop and implement strategic plans, with a focus on driving results and continuous improvement.
• Customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com.