Service Desk Controller

Market 36 Recruitment are currently recruiting for a Service Desk Controller based in Witham, Essex on a permanent basis.

Reporting to the Office Team Leader, the successful candidate will be providing a central role for field service to ensure standard working procedures and customer service is maintained efficiently, ensuring excellent standards of service to the customer is provided.

Roles & Responsibilities:

• Providing product and technical information, together with advice tailored to customer requirements.
• Handling customer enquiries via telephone or email and ensuring the customer communication is priority.
• Identifying customer product requirements and where necessary liaise with suppliers our purchasing department.
• Allocate all jobs to engineers via ERP effectively and efficiently.
• Issuing completed Job Cards to customers and requesting order numbers before invoicing.
• Supporting the sales team and customers by checking stock, raising quotations and processing sales orders from start to finish and maximise service level agreements.
• Ordering products from suppliers and liaising with our purchasing department.
• Proactive review of customer service disputes to identify root cause and corrective actions.
• Managing the Work in Progress in line with the company policy.

Experience, Knowledge & Qualifications:

• Communicate efficiently and express your ideas clearly and confidently as all levels verbally, via email and the telephone.
• Good knowledge of UK geographic to effectively plan resource by area or region.
• Skills to systematically establish facts and principles for problem solving to resolve customer enquiries.
• Teamwork, ability to work confidently within a group and on own initiative.
• Time management, ability to manage time effectively and prioritising tasks and working to deadlines.

Working hours are Monday - Friday 08:30 - 17:00

In return our client offers a salary between £27,000.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.