Service Desk Administrator

Service Desk Administrator

£12.30 to £13.05 per hour O/T £18.45 - £19.58 per hour

c£30,000.00 - c£32,000.00

£12.30 per hour:

40 hours x 52 weeks = £25,584.00

Average half hour overtime per day at £18.45 x 52 weeks = £2,398.00

Alternate Saturday mornings - 4 hours x 25 weeks = £1,845.00

Total £28,927.00

£13.05 per hour:

40 hours x 52 weeks = £27,144.00

Average half hour overtime per day at £19.58 x 52 weeks = £2,544.00

Alternate Saturday mornings - 4 hours x 25 weeks = £1,957.00

Total £31,645.00

Burtonwood - Warrington

Monday to Friday 8:30 am - 5:00 pm - 30 mins lunch break

Alternate Saturday mornings 8:00 am to 12:00 pm at O/T Rate

Service Desk Administrator role overview:

The purpose of the Service Desk Administrator will be to assist with the administration and day to day running of a busy HGV service department in a local truck dealership, ensuring that all the relevant paperwork is in place to make sure the vehicles are both compliant with DVLA legalities and Service Agreements with customers.

Requirements to fulfil the role of: Service Desk Administrator:

The ideal candidate will already have admin experience such as service desk/rental desk/warranty/parts in the motor industry (trucks/vans/cars/plant) although this is not essential as strong Administrators who are willing to learn will also be considered.

You will have excellent communication skills, be IT literate, enjoy multi-tasking and working under pressure and used to working in a fast-paced environment.

Main Duties for the Service Desk Administrator:

• Carrying out warranty invoicing and retail invoicing
• Communicating daily with customers via phone, and email
• Contacting customers and providing repair updates and gaining repair authority
• Reviewing current 'work in progress’ and liaising with Workshop Controller
• Creating estimates for repair authorisation
• Organising vehicle campaign recalls
• Carrying out daily VOR reporting
• Controlling the allocation and issue of courtesy vehicles
• Processing cash sale invoices and take payments
• Responsibility for and controlling vehicle compliance, service schedules and maintenance programs
• Monitoring vehicle compliance dates on the system
• Checking the manufacturer system for information on vehicle contracts, history and recalls
• Liaising with the Workshop Controller on customers’ requirement feedback
• Raising job cards and issue to Workshop Controller
• Liaising with internal departments as required

The Company:

Our client is a franchised Scania Dealership which has 5 depots throughout the North West of England; this position will be based at their modern offices at their depot in Burtonwood, where they carry out serving and repairs of Commercial Vehicles.

Benefits Include:

• 21 days holiday plus Statutory Bank Holidays which will increase with length of service
• Life insurance (2 x annual salary)
• Contributory Pension
• Childcare vouchers

Scania Reward System which offers the following:

• Gym Membership
• Retail discounts for a variety of stores
• Cashback for online purchases
• Cinema tickets and other forms of entertainment
• Discount codes for food outlets such as Bella Italia
• (AND MORE!)