Service Desk Administrator

Title: Service Desk Administrator

Location: Dagenham

Salary: £23,000 - £25,000

Days/ Hours of work: Monday - Friday, 08:00 - 17:00

Benefits

· On-site parking

· Full in-house training

· Amazing company culture

· Clear progression opportunities

· Regular team socials

· 28 days of annual leave (inclusive of public holidays)

· Annual reviews

The company

An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.

Duties

· Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy.

· Liaising as required with the customer to resolve any technical issues and site access/arrangements.

· Ensure all jobs are up to date on the company system and also with the customer.

· Liaising with Engineers.

· Prepare the daily job book to enable the Workshop Manager to plan workshop resources.

· Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required.

· Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance.

· Checking, allocating and issuing job sheets and instructions/RAM's to engineers.

· Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock

· Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary.

· Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts.

· Attending to Customers and Site Engineers requests/queries relating to remedial site works.

· Maintaining the issue of installation specifications, technical drawings, and job sheets.

· Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers.

· Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided.

· Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.

The ideal candidate

· Previous helpdesk experience is preferable

· You'll have knowledge of MS suite including Excel and word

· You can work independently and proactively

· You are flexible and openminded

· You'll be excited to work for a growth-stage business

· You'll have strong relationship building skills

· You'll have a professional telephone manner

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