Service Delivery Team Lead

Job Title: Service Delivery Team Lead

Location: Holborn, London

Salary: Up to £35,000 per annum

We are currently seeking a talented Service Delivery Team Leader to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth delivery of our services to our esteemed clients. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction.

Key Responsibilities:

• Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing any queries or concerns.
• Collaborate closely with internal teams to coordinate service delivery processes and streamline operations.
• Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness.
• Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management.
• Manage and maintain the JIRA system, utilizing it as a tool for tracking, prioritizing, and resolving service-related issues.
• Generate insightful reports and analysis on service performance to provide valuable insights for decision-making purposes.
• Proactively identify potential risks and implement preventive measures to minimize service disruptions and ensure continuity.

Requirements:

• Proven experience in a similar service delivery role, preferably within the IT industry.
• Solid understanding and practical experience with the ITIL framework.
• Proficiency in JIRA or similar service management tools.
• Excellent communication skills, with the ability to effectively interact with clients and internal stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• A proactive and customer-focused approach, with a commitment to delivering exceptional service.

If you have any questions around the role, please feel free to call Chapman Tate Associates or send in your CV. If this role is not for you, please feel free to pass the advert onto any colleagues / family / friends who it will be relevant for.