Service Delivery Manager

Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented Service Delivery Manager to join our team and drive success in service operations.

This role is being offered with a highly competitive base salary plus benefits which include Bonus, Electric Vehicle Car Scheme/cash allowance, Pension, Bupa, 33 days holiday including bank holidays.

Responsibilities:

• Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
• Managing service delivery in our area to ensure top-notch performance.
• Nurturing and enhancing customer relationships to foster long-term loyalty.
• Upholding stringent health and safety standards across the department and workshop.
• Ensuring meticulous maintenance of our CRM system for streamlined operations.
• Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
• Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
• Taking charge of hiring, training, and developing both new and existing staff members.

Personal Skills & Experience Required:

• Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.
• Proven track record of overseeing various functions within a site and managing staff across different roles.
• Experience with OEMs would be advantageous.
• Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
• Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.

We are Services, Machinery and Trucks (SM) GB and are an internationally recognised market-leading distributor of Volvo Construction Equipment. SMTGB prides itself on being an equal opportunity employer. We look forward to welcoming you to the team!

Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us!