Service Delivery Manager

• Location: Queen Alexandra Hospital, Portsmouth
• Job Type: Full-time
• Salary: Up to £30,000

We are seeking a Service Delivery Manager to oversee the day-to-day management of our on-site team at Queen Alexandra Hospital. The role involves ensuring the smooth delivery of managed services, monitoring the ordering of consumables, and supporting the Regional Service Delivery Manager (RSDM) and Senior Leadership Team (SLT) as required.

• Support the RSDM in the effective delivery of managed services at the Trust and manage daily service operations.
• Proactively manage subcontractors and the team of on-site coordinators, with support from the RSDM where necessary.
• Represent and promote the efficiency of managed services and corporate values at the customer site.
• Ensure timely distribution and shelving of stock upon delivery.
• Authorise purchase orders in accordance with Trust requirements and adhere to all procedures.
• Train and support Trust staff in the use of systems.
• Adhere to reporting systems and processes, managing exceptions effectively.
• Liaise and communicate effectively with supplier, subcontractor, and Genmed staff.
• Manage communication with the electrical engineering department, including attending and arranging meetings.
• Provide administrative and purchasing support to all wards and theatres.
• Assist the data team, RSDM, and other senior team members as requested.
• Coordinate bi-weekly TIG meetings and assist with clinical trials and evaluations.
• Support the Trust in achieving savings targets and maintaining schedules for expiring contracts.
• Attend Trust procurement meetings when necessary.
• Support ad-hoc tasks requested by the RSDM or SLT.

• Excellent interpersonal skills with the ability to motivate and lead a team by example.
• Experience in team management.
• Proficient in data preparation and manipulation using Excel spreadsheets.
• Good knowledge of networking and IT.
• Strong written and verbal communication skills.
• Ability to work to tight timescales with excellent organisational ability.
• Accuracy and good time management.
• Ability to prioritise and work under pressure.
• Self-motivated with excellent customer service skills.

• Competitive salary package.
• Opportunity to work in a leading healthcare environment.
• Professional development and career progression.
• Supportive team and management.

To apply for the Service Delivery Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.